Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Responded to quick after ordering , but not sure about product yet since I haven’t received it yet
By Sandy D.
Response from West & Willow· Sep 13, 2023
Hi Sandy, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Nice book Expensive
By Nice B.
Response from West & Willow· Sep 11, 2023
Hi Colleen, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
Edited: after leaving my original review, the company contacted me and sent a replacement of a larger portrait. The recipient was thrilled with the gift. Custom portrait arrived with a broken frame. I contacted customer service and sent a picture of the damage. I also asked if the replacement could be of a bigger size and I’d pay the difference in price. Customer service took several days to respond but when they did, they agreed with my request. Several days went by and then I got an email saying my replacement had been processed. I asked if it in fact it was the next size up. Several days went by and I get a response saying no, the replacement was made for the same size. Just very disappointed with the response speed and also the company not following through with their word :(
By Sukaina K.
Response from West & Willow· Sep 11, 2023
Hi Sukaina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted.
I’m finding hard to actually be able to track my package and I live in the not greatest neighborhood so I’m trying to make sure i know exactly when it’s on it’s way so I can get it as soon as possible
By Charlie G.
Response from West & Willow· Sep 7, 2023
Hello Charlie, Thank you for bringing this to our attention. We sent you an email, and hope to resolve it promptly and accurately.
My friend likes the picture after she finally got it.
By Kelly R.
Response from West & Willow· Sep 4, 2023
Hi Kelly, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Even several months after an unresolved issue, W&W acted quickly and professionally to redesign the graphic.
By Daniel T.
Response from West & Willow· Aug 30, 2023
Hi Daniel, Oh wow! Thank you for sharing this amazing experience 😊 Our CS team loves to make people smile.
Customer service worked diligently to ensure the end product result was what I wanted.
By Customer
Response from West & Willow· Aug 28, 2023
Hi Leigh, Wow! Reading such a great review really validates the effort we put into making a product our customers love ❤️
the website was user friendly. I don't have the item yet, so cant offer experience on that yet.
By Jill S.
Response from West & Willow· Aug 28, 2023
Hi Jill, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
