Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
It was relatively easy to go online and make my order. With hopes it comes to me soon and the product is what I ordered....then I will give you a honest review!
By Fran
Response from West & Willow· Oct 2, 2023
Hi Fran, Woo! 🎉So happy to hear this! Thank you for joining the West & Willow family!
Super easy to pick what you want! I wish they showed a specific date for when it will arrive, rather than just “3-4 weeks”. But I’m excited to see it!
By Kait C.
Response from West & Willow· Oct 2, 2023
Hi Kait, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
I love this company and their pics I’ve ordered 4 of them so far. It would be really nice if you gave returning customers a discount that you don’t give everyone? Like buy one get one 1/2 off or after 2 or 3 orders get 30 to 50 percent off the next one 🤷🏼♀️
By Katie C.
Response from West & Willow· Sep 25, 2023
Hi Katie, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Wish I could have seen a mock up of what my portrait was going to look like
By Heather B.
Response from West & Willow· Sep 25, 2023
Hi Heather, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Great product, and great customer service. They quickly fixed some issues with my order. Would recommend.
By Christian
Response from West & Willow· Sep 25, 2023
Hi Christian, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
The artwork was great. I just wish it would have been a tad bigger on the mug.
By Angela
Response from West & Willow· Sep 21, 2023
Hi Angela, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Love the portrait very pleased only minor issue is that the top of the frame the birch grain gave it a slightly off-centering look.
By Will A.
Response from West & Willow· Sep 18, 2023
Hi Will, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
I ordered a birch frame and received a black frame instead
By Vv
Response from West & Willow· Sep 18, 2023
Hello Julia, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
