West & WillowReviews of westandwillow.com

Response from West & Willow· Jun 5, 2023

Hi Lorri, We are very sorry about that. Upon checking, your order is on its way! Please check your email for tracking details.

Response from West & Willow· May 30, 2023

Hi Aubrey, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.

Response from West & Willow· May 30, 2023

Hi Marjolaine, We are very sorry about that. Upon checking, we have already refunded you the 20% for the promo code. Please check your email for more information.

Response from West & Willow· May 25, 2023

Hi James, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & Willow· May 22, 2023

Hi Noah, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & Willow· May 15, 2023

Hi Scott, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. It is guaranteed, that we have extremely talented designers that will bring out the best in your pet. 👍🏼

Response from West & Willow· Apr 16, 2023

Hello Brittany, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & Willow· Apr 12, 2023

Hi Maria, Thank you for bringing this to our attention. We sent you an e-mail, and hope to resolve it promptly and accurately.