Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 893 reviews with 2 stars · Clear filters
There's no way to track your order. I paid for "skip the line". No one will tell me how long it will take to receive my order. Very frustrating. Just tell me WHEN
By Patiently W.
Response from West & Willow· Nov 22, 2023
Hello Cindy, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
We received a broken frame, and the second one around was cracked in another corner. Awesome artwork but I would maybe just order the artwork and buy my own frame
By Tim B.
Response from West & Willow· Nov 22, 2023
Hello Tim, Oh no! This isn't good. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. Our production team would like to investigate this for you. Thanks for sharing your feedback.
Promotional mug details are not clarified. False advertising.
By Sara C.
Response from West & Willow· Nov 21, 2023
Hi Sara, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
I’m disappointed that it’s $10 for shipping. There should be free shipping with orders at least over $50. That’s unreasonable.
By Kelly M.
Response from West & Willow· Nov 20, 2023
Hi Kelly, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
The discount code was useless. I receive too many emails from them. It's just a constant bombardment of ads.
By Levi
Response from West & Willow· Nov 16, 2023
Hi Levi, We are very sorry for the confusion. Upon checking your order, the discount code was already applied.
Delivery is too long.
By Mrs Rebecca V.
Response from West & Willow· Nov 15, 2023
Hi Rebecca, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The ad I saw on IG made it look like you make an actual photo enhancement of the pictures I sent. That’s what I was hoping for. I was so disappointed when I saw that it’s a very simple/basic water-color-looking rendering. For $140, I expected far better quality and a more accurate explanation of your product.
By Brian
Response from West & Willow· Nov 11, 2023
Hi Brian, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would like the opportunity to investigate your feedback further.
Some how the cats name is wrong. I would have thought an email of the print prior to mailing would alleviate any wrong.
By Terry R.
Response from West & Willow· Nov 9, 2023
Hello Terry, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
