Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
It was easy to order. Too bad I couldn't see a preview of what it might look like?? Also, nothing about how long to ship until after order is placed. Looking forward to receiving it. Thanks
By Berit M.
Response from West & Willow· Dec 20, 2023
Hi Berit, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Ordered my two pet portrait and got a different single animal. It’s a mistake. They did turn around my order to resend. Two stars, would be one without the customer service. It would go up if I get my ordered portrait before Christmas. I received my requested portrait before Christmas. Thanks to their customer service team
By Ericnj
Response from West & Willow· Dec 21, 2023
Hi Eric, We are very sorry about that. Upon checking, your replacement order was already delivered.
The portraits of my dogs are great! One of the dog’s fur is darker in the portrait than in real life, but otherwise they look great!
By Griffin
Response from West & Willow· Dec 20, 2023
Hi Griffin, Different factors can affect the final outcome, including shadows or filters on photos. Thank you so much for the positive feedback, despite the issue with the final artwork! We're so happy to have you as a member of the West & Willow family! 🎉
Shipping and the timelines and following my package is not simple. Would like to simplify that experience.
By Patrice C.
Response from West & Willow· Dec 20, 2023
Hi Patrice, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Easy to use the website. Item came earlier than expected. I would have like to see a proof. The picture of our golden came out a little dark. I would have liked to try/test several pictures and then pick the best one for this format.
By Joan
Response from West & Willow· Dec 20, 2023
Hi Joan, Thank you for the recommendation! We are working to have the option to edit the cart to make the process more seamless!
I love this website. i just didn’t like how you guys didn’t show what it could look like before order it . Also when u order it doesn’t say when it will be here so that would help if u guys could put a time frame before u order.
By Mallory C.
Response from West & Willow· Dec 20, 2023
Hi Mallory, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Ease of ordering
By Diana
Response from West & Willow· Dec 20, 2023
Hi Diana, We're so glad you're happy with the website we designed for you.
Easy to navigate the website; prompt email reply from customer service. Only complaint is having to download an app to track delivery. I’m unable to do that and now don’t know when my gifts will arrive.
By Millie K.
Response from West & Willow· Dec 20, 2023
Hi Millie, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
