Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Amazing customer service! Representatives reached out to ensure I was happy with the portrait and were incredibly helpful and understanding in coordinating a replacement product with more ideal proportions. A++
By Liz V.
Response from West & Willow· Feb 16, 2026
Hello Liz, Thank you so much for the amazing feedback! 💛 We’re so glad our team could help and make sure you ended up with a portrait you truly love. Your A++ means the world to us!
The framed picture turned out beautifully. They truly captured our cat’s expression and personality, which is what meant the most to us. The quality and detail of the final product are outstanding. We are beyond pleased with how it turned out.
By Susan P.
Response from West & Willow· Feb 16, 2026
Hello Susan, Thank you so much for your beautiful words! 💛 We’re thrilled we could truly capture your cat’s expression and personality — that’s exactly what means the most to us. So happy you love the final piece!
The portrait of our beloved Bubba was absolutely perfect!
By Glorimar N.
Response from West & Willow· Feb 16, 2026
Hello Glorimar, We’re so honored to create Bubba’s portrait for you 💛 So happy it was absolutely perfect — thank you for trusting us with such a special piece!
Obsessed! So beautiful and really captured our dogs spirit. Love!
By Allison
Response from West & Willow· Feb 16, 2026
Hello Allison, We absolutely love hearing that! 🐾 So happy we could capture your dog’s spirit perfectly — thank you for the kind words! 💛
This is my 3rd purchase, they just keep getting better in quality !
By Joshlynn L.
Response from West & Willow· Feb 16, 2026
Hello Joshlynn, Thank you so much for your third order! 🙌 We’re thrilled you’re loving the improved quality — your support means everything to us!
Deeply grateful for the W&W team - their support team (Sharon) went above and beyond to make certain we had the best photos to use for our Mom's gift. Thank you so so much.
By John M.
Response from West & Willow· Feb 9, 2026
Hello John, Thank you so much! We’re incredibly grateful for your kind words and thrilled that Sharon and the team could help make your mom’s gift so special 💛
I had a wonderful experience. Received the portrait and unfortunately did not love the edit. I contacted support and I had exceptional service. We discussed why I was unhappy and I was provided with multiple chances to view edits until I was satisfied. The result was amazing and shipping time was perfect. I am very happy as this photo provides a beautiful memory of a late angel. Thank you again!!
By Alyssa P.
Response from West & Willow· Feb 9, 2026
Hello Alyssa, Thank you so much for sharing your experience. We’re truly grateful you gave us the chance to make it right, and we’re honored to have created something meaningful to remember your sweet angel. Your kind words mean the world to our team 💛🐾
Beautiful work of art. I cried when I saw my lovely 4 legged children and I think my husband and children will too!
By maria D.
Response from West & Willow· Feb 9, 2026
Hello Miaria, Thank you so much for sharing this. We’re truly honored to create something that captures your beloved four-legged family members so beautifully—knowing it brought such emotion means everything to us 💛🐾
