Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,044 reviews with 3 stars · Clear filters
The picture was very good but I wish it had been more centered. There is a lot of dead space on the frame.
By Markell
Response from West & Willow· Oct 18, 2024
Hi Markell, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The quality of portrait was very good. We think the portrait looks more like a chocolate lab and not a German shorthair pointer. Our dog’s expression was captured just not his markings or true likeness.
By Jana K.
Response from West & Willow· Oct 1, 2024
Hi Jana, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The image of my beloved baby was really great- came out just how I hoped. For $120+ dollars though the frame was janky and falling apart when it arrived. Happy to update if they resolve that.
By Nicole
Response from West & Willow· Oct 1, 2024
Hi Nicole, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Felt like the picture did not reflect what my dog actually looked like. I feel like it was more of a stock photo. Nothing was personalized - the color of his eyebrows - his muzzle color, his eyes. my dog passed away 3 weeks and I miss him so much. This is third time we have used your company but this has been disappointing. Sorry.
By Lisa F.
Response from West & Willow· Oct 1, 2024
Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
I ordered this because my dog Bongo recently passed away. I just received it in the mail today and while Jordan looks great, I don't love how Bongos picture turned out. His eyes look sad and his neck is too thick, his ears are perfect though!
By McKinzie S.
Response from West & Willow· Sep 17, 2024
Hi McKinzie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Wished we could have seen a mock up of the art before printing and sending. It’s not perfect but works. A bit costly for what we got.
By Honest R.
Response from West & Willow· Sep 17, 2024
Hi Aulii, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
The bodies of my dogs, had no white/gray on it. so it felt "off" like their heads on different bodies.
By Tricia R.
Response from West & Willow· Sep 13, 2024
Hi Tricia, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
My first order was great! Came within a reasonable time. My last order took 9 weeks to get my order. After 6 weeks I contacted them about my order and I was told no pictures or names were uploaded ( but you can’t complete an order without those…strange). Nobody contacted me to say anything. After I got a hold of a lady she was very nice but the whole process was painful and disappointing.
By Julie M.
Response from West & Willow· Sep 10, 2024
Hi Julie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
