Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,455 reviews with 1 star · Clear filters
Lovely portrait but unfortunately the name was spelled wrong so I will have to return and try to get another before Christmas. Not sure how the name can be spelled wrong when it is directly typed into the form when ordering.
By Matthew R.
You asked for a review yet I have not received my print!!!! Maybe wait on the review reminder? Also, where’s my digital copy??
By paul
Response from West & Willow· Dec 10, 2021
Hi Paul, We are so sorry for the confusion. The first review email was for the order process, you will get a different review email once you received your artwork. We sent you an email to get this sorted.
The art I received just looks blah, not a lot of detail. The body isn’t proportionate to the head (I realize the pic might not be perfect) something could’ve been adjusted to make it look a little better. This is the second picture I’ve received, the first one was so much better. Really wish there was a preview email of what you would receive first so you could decide if you really wanted to spend $100+ On a bad picture to be blown up and given to someone. Just looks rushed and not a lot of thought put into it.
By Mykayla L.
Response from West & Willow· Dec 9, 2021
Hello Mykayla, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including the angle on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
I ordered a print of my Weimaraner. I sent in a very clear photo and received a picture of a long haired, red golden retriever. I need this replaced ASAP for a Christmas gift.
By Caitlan H.
Response from West & Willow· Dec 10, 2021
Hi Caitlan, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Was not happy with the way the photos were sent. Were just rolled up and shoved in a box. When I received the packaged, the photos were all bent up.
By T D.
Response from West & Willow· Dec 7, 2021
Hi Tanaya, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
NEVER ordering anything from this company again. The illustration was the complete wrong color. Don’t waste your money on this and this terrible customer service.
By ainsley
Response from West & Willow· Dec 4, 2021
Hello Ainsley, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. Upon checking, your replacement order is in the process. Please look for an email from us about next steps.
When I tried to place an order, my payment information automatically entered and the order was submitted when I entered my email address for some reason. The payment method that was entered was not the one I wanted to use, though, so I tried to contact them to cancel the order so I could change the payment method. I have now sent three emails asking to do this (since there is no phone number to call for a more direct method of communication), and no response letting me know the order will be cancelled has been received. (I ordered on Wed, caught my error immediately and sent the first email. Second email was sent yesterday (Thursday), and third email sent this morning(Friday).) This is very frustrating as all I wanted to do was change a method of payment, but now I question whether I want to even place the order.
By customer
Response from West & Willow· Dec 4, 2021
Hi Lynette, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
You mentioned "All accessories such as leash, collar, and harness, will be REMOVED from your portrait. Leave a note below only if you would like to KEEP an accessory in the final portrait." Well I never mentioned about keeping my dogs electric dog collar on, and you kept it on in the portrait. And of course there are no returns so I am stuck with it. Over priced and waste of money at this point.
By EVAN B.
Response from West & Willow· Dec 3, 2021
Hi Evan, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
