Wonderful customer service.en my dog recently passed away I…
When my dog recently passed away I wanted one of their portraits of him. It came but it was off in his fur coloring. They sent me a brand new one at no extra cost. They were so helpful it getting it right. We absolutely love the portrait. It really captured him perfectly.
By GLENDA M.
Response from West & Willow· Mar 18, 2026
Hi Glenda, Thank you so much for your kind words. ❤️ We’re so sorry for your loss, but we’re thrilled that we could create a portrait that truly captures your beloved dog. It means so much to us that you’re happy with it, and we’re grateful for your patience while we got it just right.