Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
I did receive a quick response
By David S.
Response from West & Willow· Dec 9, 2020
Hello David, I have found a number of email threads with yourself, all of which have been responded to. Can you kindly check your junk or spam folder please?
I’d be happy to review once I receive my product.,, after looking at the Instagram comments I am worried I won’t receive it in time for Christmas to give my sister :(
By Amber F.
Response from West & Willow· Dec 9, 2020
Hello Amber, I have checked your order, and can see that it has been shipped! The chance of the portrait being delivered by Christmas is high!
I was a bit overwhelmed with the process. It is a kinda a pricey investment without knowing how it will turn out. *to be clear i am not upset with the price. I’m just unsure about the value* I wish there were more realistic photos from customers to showcase what to expect with the photo they sent in, what their furry friend looks like, and the end result picture from west & willow. I have yet to receive my end result .. and I really really wish I was given a place to log in and check my status to know where it is in the process. I am hoping to receive by Christmas but of course I’m excited to see it too.
By Mande C.
Response from West & Willow· Dec 11, 2020
Hello Mande, We totally get you! As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼 We also sent you an email for the latest update on your order.
Website was easy to use, I only wish there was a preview option on screen to see how the dogs are going to lay out.... esp. in a multi dog print.
By Lori M.
Response from West & Willow· Dec 9, 2020
Hello Lori, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not order artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best of your pets. 👍🏼
The ordering process was very easy, however I have not heard from them on the process of my item since I ordered a week and a half ago. It does say up to 14 days for shipping and I expect it to be longer because of the holidays but an update of the item would be nice.
By Taylor S.
Response from West & Willow· Dec 9, 2020
Hello Taylor, Thank you so much for the positive feedback despite the delay. We are sending you an email now for the latest update in your order. We greatly appreciate your patience! 🙏
Nice website, but prices seem to be too high.
By Eric M.
Response from West & Willow· Dec 10, 2020
Hello Eric, Thank you so much for the feedback! We totally get you about the price! Guaranteed though that our portrait comes with high-quality standards. 👍🏼
Not sure what I am supposed to be reviewing as the email doesn't specify if it is the ordering experience or the product itself. I have not received my order or shipping info on my order yet, so I am assuming it's for the ordering experience. Uploading pictures and giving specific info or requests for the artist rendering was straight forward and simple enough. Now to wait for shipping info and get the portrait....
By Tyna N.
Response from West & Willow· Dec 11, 2020
Hello Tyna, We're so glad to know that you find the order process easy to do! We also sent you an email for an additional information about your order.
Nice and streamlined ordering. Can't wait to see how it turns out for my friends!!
By Victoria M.
Response from West & Willow· Dec 11, 2020
Hello Victoria, Thank you so much for the positive feedback! Rest assured that you will receive an email with tracking information as soon as your order is on the way.
