Siena and her team did a perfect job…
Siena and her team did a perfect job and were very helpful and patient during my many recommendations on the art. I highly recommend them!
By Jacob J.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Siena and her team did a perfect job and were very helpful and patient during my many recommendations on the art. I highly recommend them!
By Jacob J.
Customer service was excellent! I emailed about a concern and it was answered immediately, and the problem was solved. I dealt with Jeremy and was very happy with the outcome. I received my order very quickly and was so satisfied, it was beautiful and looked totally like the picture I sent with my order, beautiful work, I absolutely love it!
By Shawn K.
I LOVE my portrait !!
By Heather B.
I always love my products from y'all!
By Danica H.
The folks at W&W are just so kind, and the products are unique and of the highest quality. Thank you!
By Maine G.
This is an excellent company! I ordered a couple of their pet portraits a few years back (2022) and I loved how they were able to change my pets picture into an amazing art! I also ordered digital copies of the art work but I forgot to download it when it was first delivered. I emailed them again recently (February 2025) and provided them with the order number and their customer service representative, Edith, was able to email me back with my digital copies. I am very happy with the customer service and I will definitely let my friends and family know.
By Palden L.
The cutest picture ever! They captured Goose in every essence.
By Kara C.
The cup is awful. Lilli’s face is distorted. Picture is 2” and lettering is 1/4”. I am requesting a refund.
By Marie H.