Great customer service!
Great customer service!
By Amber L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Great customer service!
By Amber L.
Ordering was easy and informative. Item arrived quickly and is exactly what was ordered. Thanks.
By CJS
I wasn’t pleased with my first image. And they sent me a new one looked just like my boo bear. Great customer service and patience.
By Laura G.
I have purchased several items from West & Willow and absolutely love all of them! The photos are done perfectly and look exactly like my babies. Excellent quality products! Fast shipping and very carefully packed to protect my precious items. I will continue to purchase from this company. My favorite site to shop by far! Thank you!
By Jennifer W.
Ordered this to give to a co worker as a gift - it was so cute and she loved it.
By Jamie S.
Absolutely obsessed - amazing amazing amazing!!!!!!!
By Jillian P.
My order came fast, was notified of shipping. It is absolutely perfect. Highly recommend.
By Melissa A.
Outstanding customer service! I received my portrait of my dog and although it was beautiful, it seemed smaller than what was advertised. I contacted West & Willow and after I explained what I wasn’t happy about, they immediately updated my portrait and sent me a picture of it so I could review it. I approved it and received the new portrait. I absolutely love it!! Unfortunately, my dog passed away last year so this meant so much to me. I would give them more stars if I could!
By Peggyc