Beautifully crafted
Beautifully crafted. Made my friend so happy
By Lisa K.
Response from West & Willow· May 12, 2026
Hello Lisa, Thank you so much! We’re so glad to hear it made your friend happy—that truly means a lot to us!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Beautifully crafted. Made my friend so happy
By Lisa K.
Response from West & Willow· May 12, 2026
Hello Lisa, Thank you so much! We’re so glad to hear it made your friend happy—that truly means a lot to us!
This is my third purchase from West & Willow, and just like my previous orders, I received prompt, courteous service and, most importantly, an exceptional product. The detail is amazing! My sister, who lost her beloved dog and was the recipient of this gift, was moved to tears. I also changed my mind about the size I originally ordered and emailed customer service to request a change. I received a quick response, and the adjustment was made without any problem. I highly recommend West & Willow!
By Tricia B.
Response from West & Willow· May 9, 2026
Hello Tricia, Thank you so much for your continued support and thoughtful feedback! We’re truly honored you’ve trusted us for a third time, and it means so much to hear the portrait had such a meaningful impact. We’re especially glad our team could assist quickly with your size change and make the process smooth for you. Your recommendation means the world to us—thank you again!
Absolutely love my prints. It's my second time ordering and I'm still happy!
By Laurel L.
Response from West & Willow· May 9, 2026
Hello Laurel, Thank you so much for your continued support! We’re thrilled to hear you absolutely love your prints and that your second experience was just as great—it truly means a lot to us!
Great customer service.
By Anabelle C.
Response from West & Willow· May 9, 2026
Hello Anabelle, Thank you so much! We’re glad to hear you had a great experience with our customer service—it truly means a lot to us!
I've gotten memorial portraits of my dogs and families dogs and each time they come out very detailed. I've always had the best experience with the purchases and shipping. Highly recommend for hanging memorials of your angel fur babies.
By Raquel R.
Response from West & Willow· May 9, 2026
Hello Raquel, Thank you so much for your continued support and kind recommendation! We’re truly honored to create such meaningful memorial portraits for you and your family. It means a lot to hear that each one has been detailed and that your experiences—from ordering to shipping—have been consistently great.
Its.... so beautiful. and it arrived so fast.
By Scott
Response from West & Willow· May 9, 2026
Hello Scott, Thank you so much! We’re so glad you think it’s beautiful and that it arrived quickly—it truly means a lot to us!
Overall experience, ease of ordering, customer service and product is awesome
By jz
Response from West & Willow· May 9, 2026
Hello Jz, Thank you so much! We’re thrilled to hear you had an awesome overall experience—from ordering to customer service to the final product. It truly means a lot to us!
The portrait looked exactly like my dog
By Jose L.
Response from West & Willow· May 9, 2026
Hello Jose, Thank you so much! We’re thrilled to hear the portrait looked exactly like your dog—that’s exactly what we strive for!