The company was thorough and fast with…
The company was thorough and fast with my order. It was a gift and she loved it!
By Casey M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
The company was thorough and fast with my order. It was a gift and she loved it!
By Casey M.
Fast shipping, great result. Was a gift for my parents and they absolutely loved it.
By Scott
Amazing and fast customer service!
By Olivia B.
Thank you for making things right! My order arrived damaged but customer service made it super easy to get a replacement. My new pet portrait arrived quickly and we love it. Thank you, West &Willow, for a hassle-free experience.
By Amy F.
I purchased a print for my friend who lost her dog. The print was beautifully done, and she was very happy with it. I highly recommend West and Willow. I will definitely purchase from them again.
By Leslie
My daughter loves the portrait of her new cat! Pleasantly surprised how quickly it shipped!
By Diane B.
Fantastic company and customer support is bar none. I wouldn’t use any other company.
By John D.
I’ve ordered several of these over the years as gifts. They are beautiful, and I’ve been really impressed with customer service.
By Erica