Love the outcome of the photo I…
Love the outcome of the photo I submitted. It made the perfect birthday gift my daughter wasn't expecting.
By Gena F.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Love the outcome of the photo I submitted. It made the perfect birthday gift my daughter wasn't expecting.
By Gena F.
Incredibly lifelike and captured my dogs facial expression perfectly.
By Dawn W.
The mug I ordered broke accidentally at home, and they sent a replacement and a little discount for our troubles! Very thoughtful and appreciated
By Meghan M.
The customer service has been absolutely wonderful so far.
By Renee S.
I loved the portraits as they accurately depict my children's pets. These are Christmas gifts so I'll have to wait a while to see their reactions, but I think they are great. I am confused as to why the portrait that I ordered first has not arrived yet. But maybe it's because that portrait had two animals and the others only one? Anyway, still waiting on one delivery but I'm sure it will be great. Thanks so much!
By Carol
I LOVE my West & Willow portrait. They really captured every detail of our amazing 3 girls we miss so much. We’re now able to see our heavenly girls side by side again forever and we’re so grateful for that. Also wonderful customer service as well. Highly recommend, wonderful company!
By Destiny
My dad cried when he opened it.
By Lily
Item was shipped quickly and is perfect.
By Karla J.