Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,455 reviews with 1 star · Clear filters
To quote my wife, who tried placing an order before giving up and having me do it, "your website is crap"
By Kenneth A.
Response from West & Willow· Sep 4, 2023
Hi Kenneth, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Really disappointed in my artwork. The colours did not match my dog photo. Would be helpful to see a digital design prior to printing for final approval.
By EK
Response from West & Willow· Sep 4, 2023
Hello Elois, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about next steps.
Awful! Wrong dog.
By Valued C.
Response from West & Willow· Sep 4, 2023
Hi Bonnie, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
As a customer, I'd love to have a preview of what I'm buying. You don't provide one before paying or even after payment. I should've researched more about this process before purchasing, but too late now. Hope everything looks great! Also, $251.45 for a 24x18 computer printed portrait seems a bit much.
By Broc J.
Response from West & Willow· Sep 4, 2023
Hello Broc, I'm so sorry, we don't have that system as of now. If you are unhappy with the product that you received for any reason, don't worry, we will be happy to make it right! 😃 We appreciate your patience and understanding.
I selected the digital download option, expedited shipping, and the discount code LDW20 but none of these specifics are reflected on the invoice. I need to confirm a digital download or I no longer need the order. The shipping also has to be in less than 3 weeks for a wedding.
By El
Response from West & Willow· Aug 30, 2023
Hi Elizabeth, We are very sorry about what happened. Upon checking, we have partially refunded your order for the LD20 discount.
Order was canceled and a spammy email was sent requesting bitcoin payment. They couldn’t recover the order so had to restart from scratch.
By Bridget
Response from West & Willow· Aug 30, 2023
Hi Bridget, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We want the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Worst customer service I’ve EVER experienced. Thanks for ruing my surprise by delivering to the wrong address!
By Unhappy C.
Response from West & Willow· Aug 28, 2023
Hi Monique, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
This company sends emails daily to get your order with coupon codes. They advertise a 10% off coupon and over $100 order with free shipping. Once you use a 10% coupon (Even if My order is over $100 after the coupon) they charge you a shipping fee that is larger than the 10% discount price. Very scummy advertisement. *UPDATED* Still no email from the vendor regarding any type of resolution on my order.
By Woong K.
Response from West & Willow· Aug 28, 2023
Hi Woong, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
