WeShare HealthReviews of weshare.org

Response from WeShare Health· Feb 23, 2026

Hi Samuel, thank you for sharing this. We’re truly sorry for the frustration and financial stress this experience has caused. It sounds like the most concerning issue here is that your short-term prescription needs were clearly communicated upfront, yet the expectations set during enrollment did not align with how prescription support ultimately works. That gap is not something we take lightly, and we understand how upsetting it is to only learn this after spending time and money out of pocket. We’d like to review your case to better understand where the miscommunication may have occurred. We’ve requested your contact information through Trustpilot so we can look into what happened and work toward a resolution. We look forward to speaking with you soon.

Response from WeShare Health· Feb 23, 2026

Hi Kim, we're sorry to hear you had trouble connecting with a provider and fully using your sharing benefits. As part of our standard onboarding process, our Client Coordinators are meant to proactively help identify providers for you, either by reaching out to one you already have or by assisting with a provider search through our available networks with many providers. Our team will also be able to clarify how our partnerships with dental, vision, and prescription discount programs work to save you money on these services. We sincerely apologize if this was not the experience you received and you were not taken care of. We would greatly appreciate the opportunity to review your situation and get you back on track. We’ve requested your contact information through this platform so our management team can connect with you directly. We look forward to continuing the conversation and working toward a resolution. ... Hi Kim, Thank you for the opportunity to further review your case. When assisting Members with dental and vision services, we rely on the Careington network to confirm participating providers. In your case, our team verified participation, including conducting a three-way call to confirm the provider was listed as in-network at that time. Unfortunately, we understand that even when a provider appears in-network, some offices may be unfamiliar with processing the discount, which can create confusion at the point of service. We should have followed up to ensure the discount was properly processed and for that, we sincerely apologize. We never want Members or their families to feel unsupported or left to navigate these situations alone. If there are remaining concerns, we have left a voicemail and are happy to continue the conversation directly. We appreciate you bringing this to our attention. Feedback like this helps us strengthen communication with our Members so we can better assist our entire community.