WePayReviews of wepay.com

WePay is holding $13,000 of my funds and will not respond to my emails on when I may get the funds. They deposited $6000 and then took it back out again. Seems like Fraud to me! All I got was one email almost a week ago say we are working on it. Emailed them 3 times with no response. If there was less than a 1 star review that is what I would choose. Terrible!!! They should be shut down and if I don’t get my funds, I am escalating to another form of resolution.

We had properly set up 4 rent retrieval accounts with WePay, (through Payrent.com). All was fine until the first rent came in. Then, without warning or explanation, WePay closed that account and simply referred us to their ToS. Because they refused to explain the closure, we had no choice but to close the other accounts as well. We still don't know what happened. Update: Payrent.com was able to get to the bottom of this issue. It is still unresolved but at least they got an answer from WePay. More to come.

Terrible company. Took 2 weeks to get our money because of numerous errors on their end. We waisted 10 hours of our precious young entrepreneur time to sort out something that could have been taken care of in 5 minutes. Save your time and go with Stripe.

DO NOT go with wepay use STRIPE instead. Wepay refunded £1000 worth of goods unnecessarily of a friend of mine and this week, WePay closed down my account WITHOUT notice WITHOUT an email or message. The account doesn't even have an error message on it...even though they have an alerts section on the portal. Both myself and my friend are small business' and it cost her £1000 in produce she could not get back and it has cost me nearly £850 of developer fees to try and find the issue AND cost me the launch of a new online product campaign. Their response time is ridiculous, I waited 36 hours for the first response, and on average 16-20 hours each time. They screwed up YET again when I did what they asked, and now I have to wait 3-5 business working days to get the account active. I am closing my account and going to Stripe. Also, they don't have a direct complaints department. I have never written a bad review ever, but I am appalled by their system, processes, response time and attitude when it is their error.

1st time I've ever left a bad review, that's how ridiculous my situation was handled by WePay. I've processed many payments totalling thousands of dollars via check and credit card via BuilderTrend who uses WePay. Never had a single problem or issue with any transaction. Today I get an email out of nowhere claiming that they can no longer offer me service because my company was determined to be at high risk for chargebacks and/or disputes. Interesting, considering our perfect history with them. Then, they inform me in a separate email that over 40k in pending payments are being refunded to customers. No sort of heads up, just have a nice day and good luck dealing with it. Scramble around trying to find a number to call, has to be something that can be cleared up easily right?? No chance. No phone number, no dedicated email address, only option is 'submit a ticket'. And then the BS response you get is obviously a templated response they send to everyone. Amazing that companies are able to operate in this manner and get away with it.

Complete lack of communication. At first they failed a very large transaction ($20,000) but did not release the funds back to my client, holding up an important rush job for 10 days. Wepay "customer service" just marked all my tickets as solved. One was still open but there was no way to respond to it. I tried multiple browsers but there was no submit button on the ticket. I frantically opened new tickets but they kept getting solved with no response. Finally the transaction was cancelled, and I went to Square. Submitted the same info to Square and they approved the transaction after about 4 -5 hours. I accidentally left my client the option to pay by credit card on the next invoice (same client, new job) and I thought since the transaction was only $3600 (I've processed larger transactions through wepay before) it would be ok. But no. Two more payments failed. I immediately went to Square and they went through, both combined into one $8000 transaction. We[don't]Pay's customer service is a complete joke. Any response always seems automated, like there really isn't a person there at all. And for all I know, there isn't! No way to call them. I quickly cancelled my account. Good riddance!

Should be called "WeDontPay". As my business grows, so do the deposits I collect up front from my clients on big jobs. Given, it was a large transaction, but WePay was incredibly unresponsive after they notified me that the transaction was being held in review. I sent them many, albeit frantic messages, and they would review them and not respond. Ultimately, they notified me that the transaction was being cancelled, but now $20,000 has been released to them from AmEx, and this rush job has come to a screeching halt. Go with Square. If you're trying to grow your business, avoid these guys. Would've helped if they has customer service, or support or ANYTHING other than a ticketing system where they don't respond!

WORST PEOPLE i had to deal with. The most greedy company that only interested in filling their pockets and never concerned about the customers' hard earn money being stolen. Don't ever use the Wepay service if uou don't have to. There are plenty of companies do what Wepay does and SO MUCH BETTER. Worst!!!!!!