Increased engagement with users
We brought in Wellspin because our app had gotten too complicated for our own users — hundreds of useful views that nobody could find. Eugene had a UX audit back to us three days after kickoff, and we went from kickoff to shipping a full redesign in about four weeks. They hit a tight timeline without us having to push. What stood out was that they argued from real examples, not opinions. They watched our session recordings, came back with questions about our business, and pointed at the exact screens where users were giving up. They were flexible when we changed direction, worked inside our constraints rather than around them, and when I asked to cut one of their own stages to save time and money, Eugene agreed on the spot and told me which part was actually worth keeping. Fast, AI-heavy, cost-efficient, great taste, and genuinely kind people. The feedback on the new version has been great.
By Adam R.