Western DigitalReviews of wd.com

I've bought dozens of WD external drives over the past 15 years and my conclusion is that their consumer drives are junk, with many failing within a year or two even with minimal use. I have had many replaced (WD will replace them if you register them at wd.com), but the replacement drives come with no warranty and the latest replacement I received came with: 65 Power-On Count 186 Power On Hours 60 Reallocated Sectors Count In other words, my replacement drive was a second-hand FAILING drive, not a proper replacement, WITHOUT any warranty. Instead, go for S****** EXOS or similar Enterprise-Class drives. You can thank me later.

J'ai commandé un disque dur le 21/12, il a été officiellement expédié le 22/12...à partir de là UPS à joué au ping pong avec jusqu'au 08/01 avant que je ne puisse le récupérer ! Evidemment après 2 semaines à être trimballé de camions en entrepôts, il ne fonctionnait même pas. Et là le sketch du SAV commence. Premier point : à moi de payer le retour ! Comme il y a 20 ans. Ensuite ils ont reçu le disque dur le 20/01 (signature UPS comme preuve)...et n'en ont accusé réception que le 11/02 dans le suivi de mon incident SAV, évidemment sans aucune explication entre temps ! Et depuis plus rien, toujours aucune expédition, juste le néant. Donc j'ai payé 250€ il y a 2 mois, et je n'ai toujours rien. Franchement, pour faire ça, fermez votre boutique en ligne et laissez des vendeurs sérieux s'occuper de la distribution.

My Cloud Expert Series EX2 Ultra - om de twee jaar crasht de NAS en zijn de schijven niet meer bruikbaar en zit je aan de data recovery. Echt een waardeloos apparaat.

Très très mauvais, plus d'un mois que j'attends des nouvelles d'un disque dure renvoyé pour remplacement.. des "tickets" mis à jour qui ne servent à rien ,aucun retour, le vide intersidéral.

To summarise roughly 6 months ago I purchased a number of drives for my businesses NAS server. 1 drive was faulty so I called customer service. The representative was fantastic and recommended I return the device as it was under 14 days from purchase. Now months later and numerous calls with your support staff I am still yet to receive my refund for this drive. I have heard excuse after excuse and blaming a system upgrade but frankly I should not be spending my time constantly calling for updates Unfortunately this is still unresolved and I am still waiting.

I’ve been building rigs for 20 years and I have never dealt with a company as difficult as WD/SanDisk. I’ve had two of their NVMe drives fail in less than a year. My 4TB SN850X flagship just died out of nowhere, and a second drive I bought for my son started throwing reliability warnings after one week of use. For "premium" gaming storage, the failure rate is pathetic. I have older drives from other brands that have been through three different builds and still work perfectly, but these WD drives are a total gamble. The support experience was even worse. When I tried to RMA the 4TB drive, they basically refused to honor the warranty because of my location. Even though I’m in the EU, they claimed they couldn't handle the logistics or provide a functioning return label for my region. On top of the shipping excuses, their "warranty policy" is a joke. They actually try to tell you that the warranty is void if you remove the sticker to get better thermal contact with a real heatsink. For anyone who knows their stuff, you know these drives need proper cooling to avoid throttling, and in the EU, it’s actually illegal for them to void a warranty over a sticker unless they can prove you caused the damage. It’s clear this company wants to hide behind technicalities and "void" stickers instead of standing by their hardware. Between the high failure rates and the fact that they will dodge your RMA if you live anywhere slightly off the map, I’m done with them. If you’re a serious builder who actually cares about your data and your consumer rights, save yourself the headache and buy a Samsung or a Crucial instead.

Quiero compartir mi experiencia para evitar que otros usuarios pierdan su dinero y, lo más importante, sus recuerdos o datos de trabajo. He tenido dos dispositivos de Western Digital y ambos han sido una decepción absoluta: 1. WD My Cloud (Original): Dejaron de darle soporte, lo que lo convirtió básicamente en un ladrillo. Empezó a fallar la conexión de red y la marca no ofreció ninguna solución. Al final, el disco acabó con múltiples clústeres muertos y tuve que desecharlo. 2. WD My Cloud Home (6TB): Pensando que habrían mejorado, compré el modelo Home. Hace una semana dejó de conectarse a la red. El servicio técnico por WhatsApp fue inútil; no ofrecen soluciones reales para un dispositivo que depende 100% de sus servidores. Si sus servidores fallan o su software decide bloquearse, pierdes acceso a tus propios archivos. Harto de la situación, compré un NAS real (donde yo tengo el control). Saqué el disco de 6TB del interior del WD My Cloud Home y, para mi sorpresa, el disco está en perfecto estado. En el NAS funciona de maravilla, sin fallos de red y con una velocidad asombrosa. El hardware de WD es aceptable, pero su ecosistema My Cloud Home es una trampa. Es una "nube" que depende de terceros y que te deja tirado cuando más lo necesitas. Por un precio similar al que gasté en estos dos aparatos, hoy tengo un NAS con mi propia nube privada, segura y sin obsolescencia programada. Mi consejo: No malgastes tu dinero en la gama My Cloud Home. Ve directamente a por un NAS de verdad (Synology, QNAP o similar). No dejes que WD sea el dueño de tus datos.

Je me suis inscrit pour commander un disque dur recyclé présenté sur leur site. Impossible ! Sans doute est-il non disponible,mais rien n'est indiqué. J'essaie donc de joindre WD : impossible. Chat lamentable, n° de tel faux, et par mail il faut un n° d'incident ! Adieu WD