waudog.comReviews of waudog.com

I tried to purchase a product earlier this month from Waudog. They charged me, but never sent the product. It is stuck in "label created" status for two weeks and customer service agents will not address this. I will start a fraud complaint tomorrow and encourage you to avoid this company. There are reams of complaints, it seems, and this company regularly neglects to send purchases.

I tried to return a jacket to Waudog. I liked it, but it didn’t fit my dog. Waudog wouldn’t send me a return label and blocked my emails requesting one. While I like their products, I would never buy from them again EVER. I was never impolite in my communications with them. Also, if you try to call their Customer Service number, no one picks up.

They have not sent me my order or even a tracking number. They told me my order must have been lost in the mail. After the last comment they will not reply to anymore. It's been 2 months. I'm pretty sure I'm just out the money because they are not taking care of anything. I would not recommend them for anything.

Waudog or Collarcom inc It takes at least 3-4 days for a representative to respond with my emails. I tried calling the number (+1 929-999-2138) on their website multiple times but no one is answering the phone. I received the items of (2 lightweight airvest jacket) for dog almost a month of placing it. (from Vegas) Also, another extra from Ukraine. I only ordered from their website. Just confusing. I had to reach out to them for clarifications. I emailed the company after four days of not receiving a tracking number and was told there has been some delays with the shipment. They offered me a 10% discount for future purchase but I'd rather have it apply on my existing order which they did. Here I am again trying to communicate with the company for a request of exchange with one of the items. It was small for my yorkie terrier. It has been 6 days and never received a response from them. On the other hand, I would rate the the airvest 5 out 5. It is indeed lighweight, colorful, reversible, warm and comfortable for my other dog. He wears an inside fleece sweater and airvest as the outer jacket. It does not have a leash hole so I had to sew a hole in the back. I had to order 1 size up for both of my dogs. I would like to recommend the product. However, it is such a disappointment when it comes the customer service.

Placed an order for 2 collars on September 21st and am still waiting for them to ship.

Item didn’t show up on time smd LOL

I ordered an orange dog collar for FALL. A day AFTER I ordered it, then I was told that it would be delayed. I STILL have not received my collar. I'm so annoyed. Hopefully it's a nice collar. In response to your reply….It arrived over a month later and you know it, so please don’t pretend like it arrived on time as your reply is leading others to believe. Please at least be honest. In addition, the collar was very cheap and flimsy when it did FINALLY arrive!

Never received product. This site is a scam.