Water CreationReviews of water-creation.com

Do not under buy countertops from this company. Don't buy anything from them. I bought a double-sink bath vanity from this company, with a Carrara white quartz top. (Note: they were using quartz when I purchased the vanity; they switched to "engineered marble" a few months later, as it now says in the listing.) Within 4-5 months, cloudy spots formed on the surface. My granite/quartz cleaner didn't help, nor did regular soap and water. The company suggested I use a 3000-grit sandpaper to remove the spots, which I was reluctant to do. I got consultations from two countertop restoration experts in my area (Rose Restoration and Counter Culture) - one who saw the counter in person, one who saw pictures - and they both said the spots were hard-water stains. They also said high-quality quartz does NOT do this. (Indeed, I've got Silestone quartz in my kitchen that's 20+ years old and looks better than my bath counter looked after 5 months.) I sent many pictures to Water Creation and complained about the poor quality. They said their product team had tested their quartz with water and didn't see permanent staining, so it couldn't be water stains. Even though I've had two experts say they are hard-water spots, and the spots are in a pattern that resemble water spots - with many small ones around the sink and faucet area. I've used no harsh cleaners or abrasives on the sink. But they seem to think I'm lying and refused to honor their one-year warranty, which protects against damage from normal use and manufacturer defects. Also, the counter has since developed scratches along the surface, seemingly from a couple of plastic baskets I keep there for toiletries. Water Creation's website advertises quartz as being low maintenance and stain resistant. It's absolutely unacceptable for it to be scratching and staining from normal use within a few months. It's doubly unacceptable for this company to advertise a warranty and then refuse to honor it by implying that I must have done something to abuse the counter - especially when I have evidence they are water stains and they have no evidence of abuse. But they're the ones who decide if they need to honor their warranty or not, so they can just gaslight customers and go on their merry way. I do like the cabinet part of the vanity, but apparently it's just particle board and will get damaged by water as well (I learned this from reading another review and seeing pictures). Just don't buy from these people. Their countertops are low quality, their warranty is a joke, and they don't stand behind their products.

My experience with Water Creation has been a nightmare. I purchased the Sequoia bathroom vanity, and you should avoid this product at all costs. The "quartz" countertop is incredibly fragile and stains almost instantly upon any contact with liquid. Water Creation's initial solution was to tell me that I needed to sand it with a 3,000-grit sandpaper and make sure to wipe the counter immediately after usage — neither of which is recommended maintenance in the manual. The countertop can't be replaced separately from the unit. I received a quote from a countertop repair company, and guess what — they don't even think the countertop material is quartz, which they said shouldn't be staining like this. They suspect it's actually Venetian (synthetic) marble. The company's recommendation: sand it down and seal it once per month...oddly similar to Water Creation's recommendation, which makes me think they have fraudulently labeled the item as quartz and know it's actually something else. It's clearly a manufacturing defect covered under the 1-year warranty, and yet Water Creation refuses to replace, repair, or refund the item. Don't buy it from Lowes, either — Lowes has a secret 30-day return window for this item instead of its usual 90 days, which you won't learn about until you try to return the defective item, so they won't take care of it either. Water Creation says Lowes has to replace it; Lowes says Water Creation has to replace it. Neither party will honor the 1-year warranty. Save yourself the trouble and avoid this product like the plague.