WatchCo.comReviews of watchco.com

Response from WatchCo.com· Aug 6, 2015

Hi Tylar, I am very sorry you never received this! I have contacted USPS to file a claim immediately on where this package is. We actually do not "quote" prices--when you place an order, you are not paying any more than you agreed to. I think what you are seeing is the currency conversion to your country's value, though. We have already shipped another one to you and refunded your order in full for your trouble. I'm not sure what you mean about the "money not going through", though. Feel free to respond to the emails we have sent you but haven't received replies to yet. Thanks again, Tylar!!

Response from WatchCo.com· Dec 12, 2016

Hi Lucy, Customs informed us that they removed the invoice from the package when they processed the delivery. We received the watch back thanks to the free return shipping label we sent you, and our emails to you offering a free watch for the difficulty have all gone unanswered. If there is anything more we can do, we are awaiting your word. :) Thanks, Lucy!! The Watch Co

Response from WatchCo.com· Jun 1, 2015

Hi ATSUSHI, I am very sorry you have not gotten this yet! It was sent for shipping the same day you placed the order. Would you like another one sent or simply just a refund? Feel free to keep the second one if you get both packages. If there's anything else I can do for you just let me know! :) Thanks, The Watch Co

Response from WatchCo.com· May 27, 2015

Hi Candice, I'm very sorry to hear about this! Since this is the first we are hearing that you never received your order after the 30 business days had passed, we immediately filed a claim with USPS and refunded your order in full. We understand that the $300 AUD is a lot of money, but if the watches ever do arrive, please keep them for free with our compliments. :) We were aware previously that you had not received the watches. What we wrote above was that this is the first we were hearing that you had not received them after the USPS-mandated 30 business day claim period had elapsed. I'm not sure why you have not received the refund yet, as we submitted it to you a few hours after we were made aware of your situation. You may send us an email to [email protected], and we can provide the transaction numbers there so you can contact your credit card company about it. Is there anything else we can do for you to help improve your experience with us? Just let us know so we can make it happen for you! :) Thanks again, Candice!!

Response from WatchCo.com· Apr 29, 2015

Hi Shelley, I'm sorry to hear you have not received your product yet! The type of shipping you chose, First Class Mail International, only tracks when we ship it out and when it is received by you. It usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. Since today is only the sixth business day, I would imagine you'd receive it soon. I also show that the price of the item was $370--was there another item that you didn't receive making the full price more than $500? I only see one order from you with only one item on it. Please let me know if there is anything further I can do for you on this, including getting another one shipped out to you immediately. We're here to help! :) Thanks! The Watch Co

Response from WatchCo.com· Apr 10, 2015

Hi Doug, I am very sorry for all the difficulty you have been having! Since we never heard from you on the first order, and you chose to place another order for the same watch instead, we had no idea you ever received the wrong watch the first time. I'm not sure why you weren't able to set the time on the third watch--we have not received it back from you yet to determine the problem. Since you did not receive the fourth watch yet, we will send you a fifth one at no cost to you. We would just ask that you send the other four watches back to us at your convenience. If there is anything further we can do for you, please let us know immediately so we can make it happen. :) Thanks, Doug!! The Watch Co

Response from WatchCo.com· Jan 13, 2015

Hi Annette, I am incredibly sorry for your entire experience with our company. This is NOT how we like to do business. Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us. I sincerely apologize for the long delay in receiving your package. I have no idea why it took that long, and USPS has ignored every one of my daily inquiries to them. We did not have any other packages take longer than seven business days to arrive this holiday season with the same shipping method, so I am very sorry that yours was the order that was ruined. We have not received your package back yet, but your order has already been refunded in full. Would I be able to send a check for the return shipping charges and your trouble and hassle to the original shipping address? I could also PayPal you as well--just let me know if that is alright with you. Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience. Once again, I sincerely regret and profusely apologize for the entire experience that you had with our company, and we really want to make this right, even if you choose never to do business with us again. Thank you so much, Eric Balkman Customer Service The Watch Company