Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

We’ve had a lot of problems with our accounts in the same household getting mixed up...

My only complaints are #1 we were denied a loan because we had too much available credit. #2 personalized debit cards are not available.

The auto loan rate was great, but your online banking needs some improvements. It was difficult to navigate and i didn't feel that i had access to the information i needed.

I have had Wasatch Peaks automatically pay a telephone bill for me. I wanted to change the amount being paid so I went into their office and asked them to make the change. The first time the change was not made for technical reasons. Then I went back in and had them make the change again. They made the change but they only made it for one month and it was suppose to be permanent. I had to go back in again and talk to the manager to get the change made again. It took about eight months to get the change made. Only a few people in the office seemed to know how to get into my account. Other wise, the credit union has done a good job.

Multiple times I have had to pay the interest on overdraft, and zero communication has happened until I have owed a few hundred both times, very frustrating and seems like an intentional business move. Its an account I rarely use and it was a paypal charge that I wasnt aware of. I have two accounts there, and it seems the times I went in, someone could have told me.

Cannot make deposits at ATMs, every other bank and credit union locally receives federal payrool tapes so that money is in the account Friday evening or saturday morning but not wasatch. Online abilities are limited, seriously looking to change banks as soon as I can.

The main screen doesn't show the payoff amount. This amount is also not. Isa le on the payment screen like it is on other banking apps. This means I have to make multiple payments when making a payment in full on the app. It is annoying!

I think your employees need to be trained better, I have to different accounts and I go in to your branches and the workers there don't know what to do with two different accounts. They tell me I don't have to make a payment at this time, but I really do, and on your statements it never gives the right amount of payment that is required? It is super frustrating that no one knows what to do! I have had to call the loan officer to try and figure it out.