Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

I can't get the new site to work. It won't even load. I'm 78 and not really savvy in a lot of applications. It was fine like it was. Please email me more detailed instructions. Or, can I just come in and have one of you help me through the process?

New online banking system is horrible.

On February 1,2023 I went into the branch in 2700 N to make a payment on behalf of another member. I had been a member for 35 years but for personal reasons I am currently not a member. The clerk handling this transaction acted like I was trying to do something strange to her and informed me the “this is going to take a few minute.” Then I asked if they had a notary available. The older lady at the next counter looked me up and down and then said, “if you’re not a member it will cost you $3.00. I smiled and said I had $3.00. Was there someone available. The third clerk said she would send a request to the notary. (Thank you to her). After the first clerk finally finished my transactions I was told to have a seat and someone would be out shortly. I went into the notary’s office at the west end of the building. She was kind and professional and when I pulled out the $3.00. She asked what that was for. I told her the ladies up front made it perfectly clear I was not a member and HAD to pay her. She looked a bit surprised and said it wasn’t necessary. SHE was the only person who treated me with any respect. So for that reason, I’m glad I am no longer a member of Wasatch Peaks if this is how you treat someone coming into your establishment.

I can’t check my account

One of the worst transactions experiences I’ve ever had with this teller by the name of Jolene. What happened was that she gave me the debit card of another person who has a similar name as mine and for the whole month I’ve been using that account without knowing it! Now they’ve cleared my account and I’m in the negative almost $800 because of Jolene!

Predatory fees and an unwillingness to refund for a first time offense. Please select anywhere but here. The manager made this call. Well done!

I have never been more upset with this credit union. my husband deposited his check and 420.00 cash. the teller called later and told him that she had deposited the wrong amount and put in our account $40.00 more dollars than she was suppose to. Looking at the account she did deposit 20.00 more. We told the bank that and they still took out $40.00. We counted the money in the safe before getting out the 420.00 and I know for a fact we gave her 420.00 cash. She did not even ask my husband how much cash he was depositing which is normal routine and any bank I have dealt with. At this point I am changing all my direct deposits to go to another bank and be done with wasatch peaks. Too bad you lost a customer that has been with you for years over $20.00 Margie Smith

Not even one star! It doesn't help to write to "support at wasatchpeaks....I have had this credit union for years now and I would switch in an instant of I weren't so lazy! These guys are horrific! I have called and written letters to managers and have never once had a response from anyone. There have been so many instances of ineptness, far too many to tell the whole story. Once, I informed them that I was going on vacation to Colorado, and since they had randomly just turned off my debit card before, I sent them a message to inform them of my travel plans. The Customer Service people will usually answer messages fairly quick (pre-covid, not so much now) and they didn't answer me, so I called and told them I would be out of town and to please NOT turn off my debit card because I purchase gas in Colorado. Fast forward to when we were checking into our hotel with my debit card. And it is declined. Over and over it is declined, and,mind you, it is after 5pm on a Friday. I was beyond mad. I called "customer service" and told them the problem and guess what she said? "Your card was flagged for fraud and turned off". Thank God I got to them in time because if I would have called any later, we would have been sleeping in our car the whole weekend. I complained to everyone at Wasatch Peaks about this AND MANY OTHER incidents, and not one person responded at all. No phone calls, no letters ,no emails. My advise is to stay far away.