Warrior WinchesReviews of warriorwinches.com

2000 E. Lamar Blvd, Suite 600, Arlington, TX, Arlington, Texas

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The Fair Hearing score

4.4/ 5

Great

427 reviews

Warrior Winches4.4Great

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About Warrior Winches

Warrior Winches, part of the Bimson Power Group, provides Winches that have unmatched value, quality and reliability. Trusted as one of the leading Winch providers in the UK, Europe and USA, our premium winches are designed to deliver dependable and long-lasting performance. Whatever your requirements Warrior Winches has everything you need to get the job done. Over the past 20 years we’ve developed winches to support all types of businesses from trailer manufacturers and towing to industrial and military-grade winches, you can rest assured we’ve got you covered.

Warrior Winches (warriorwinches.com) has 427 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: warriorwinches.com
Website: warriorwinches.com
Category: Auto Parts & Wheels
Location: Arlington, Texas
Listed on The Fair Hearing: 2026

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May 23, 2024

I took down my 1-star review to give…

I took down my 1-star review to give Warrior Winches a chance to fix their mistakes, but my experience has been disappointing. Despite weeks of emails and delays due to their customer service negligence, I'm still facing issues that negatively impact my business. Initially, it took three emails and a week to get information on a replacement motor, which turned out to be the wrong fit due to a lack of guidance. Eventually, I received and installed the correct motor, only to discover the gearbox was fried on my two-and-a-half-year-old 20,000 lb winch. They recommended I purchase a stronger 25,000 lb winch, which I did for $3,000. The new winch arrived damaged, with a smashed control box. I had to install it using parts from my old winch to avoid further delays, despite the risk. They agreed to replace it but required me to return it in the original packaging, which I no longer have, and the process would take weeks. I can’t afford more downtime or the $6,000 outlay to buy another winch before the refund. After paying for a brand new winch, I shouldn't be facing these challenges. Warrior Winches needs to improve their customer service and quality control. Update, U haven't done anything so far to resolve my issue I had to repair this winch myself with an old control box so I can use it, and then again when you sent the new control box. This is an extra expense on top of the winch price.

By Attila O.

Response from Warrior Winches· May 24, 2024

We are sorry to hear about your need to post a further review. We have worked very hard to resolve your issues and maintained communication throughout. Unfortunately, damage in transit is something we can not legislate for but have worked hard to rectify the issues in the shortest possible time. We would not send out a replacement until we have received or at least know the courier has the damaged winch. Unfortunately that is our policy to protect the customer, the courier and staff.