WalmartpetrxReviews of walmartpetrx.com

They started off good but now instead of the 2 day shipping I'm out almost 10 days. I signed up for auto ship. Now FedEx says it won't be her for another 6 days. When I called customer service they said FedEx is having problems with delays. Ok...so if you know that then shouldn't you take the time to email your customers? So my dog will be out of pills. They are a slight bit cheaper than getting the meds from the vet but at least with the vet you can just go pick them up. So much for saving money. Not worth your time to go through them. Same problems with PetMeds.

Dog is missing heart disease and cushings disease medicine for a few days because of their awful fulfillment! I placed the order a week before my dog would run out and I had to call my vet several times since I was getting alerts that the vets had not responded to the prescription approval. I called the vet multiple times with them telling me they got it and they told me they sent soon after it was ordered. It was already the 15th and my order was still on pharmacy hold and I was still getting notices. I contacted their customer service again and got no response the second time I asked for an update. My order was placed on the 11th and shipped on the 17th with upgraded next day shipping after I asked customer service why it was held as my dog needed meds asap and which vet was taking so long to respond. It was the one that personally told me they sent in the prescription already. My dog ran out of 2 medications already and I won’t get it until the 20th. How utterly unprofessional of a PHARMACY that claims to get orders out within 24-48 hours. That’s an outright lie. Pets need their medication just as much as humans do. I’m going to stick with a online pharmacy that cares about pets rather than another money grab company. Very upset about this whole ordeal.

Walmart contracted Allivet to fulfill their pet prescription orders. Run for your dog's life. They'll claim your vet never contacted them to give prescription even though your vet said they did. I never had this issue with 1800petmeds or Chewy.

So slow to fill prescriptions. I will not be using Walmart Pet RX again. I wish I looked at the reviews before I placed my order.

I been using Walmart petrx since January, nothing but issues and delays. Promises of credit (never received). Main issue I have is timing of shipments. As website states (including on there resource page) free 2 day shipping on orders over $35.00. Warning do not believe 2 day shipping. After numerous customer service calls over past 8 months, I was able to speak with a supervisor, although she is not employ by Walmart nor is Walmartpetrx a real company. Company that uses name, pays Walmart a premium to use name, just another revenue stream for Walmart. Back to my complaint, since I gotten use to the delays from So called WalmartPetrx, I've adjusted my ordering for my very sick dog. Most recent issue, Place order on August 6th, early morning, as per there resource page should have been processed, but no normal excuse from them. Finally received e-mail on August 10th, order has been shipped, which means should receive in two days, since order was over $40.00. Checking the order this morning I will not receive until Monday evening August 16th. Here's the issue I have, website clearly states "Free 2 day shipping for orders over $35.00", resource page confirm statement. In speaking with supervisor, she claims that resource page states any package over 1lb is subject to shipping Fed EX ground, no guarantee of 2 day shipping. No where on website can I find that statement. This is black and white bait and switch........it's a lie they should be held accountable for their poor service and website.

Absolutely terrible customer service. The pharmacy was out of one of my two prescriptions for my dog. They shipped one but not the other. Due their inability to keep the item in stock, my order did not come up to over $35 and I was charged $7 shipping for a $12 medication. Customer service refused to refund me the shipping cost. So not only was I inconvenienced by not having my dogs medication, I also had to pay all the extra shipping costs.

Support is terrible. 80% of all of my support calls for several days was dropped and I had to call back repeatedly. DO NOT autoship anything! You MUST call to cancel any autoship, and you have a very difficult time even getting thru to support. Not worth the small discount (Amazon prices are about the same as the "discounted" Walmart $ anyway). Something is definitely wrong at all Walmart companies. The worst management and customer experiences possible.

using WalmartPetRX has been a terrible decision. my dog has tape worms and my vet was out of drontel, as were all the pharmacies in my area. I decided to order through here. I was told I would receive two day shipping. here we are 8 days later, and the medication has been delayed 4 more days. it is still out of stock other places in my area. absolutely will never be using this again.