Customer Service
Waiting for a refund for 2 weeks, emailed Julie in customer service team and the money was refunded straight away. Cheers Julie
By Eileen B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
52 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A. N. Wallis & Co is listed under Internet & Software.
A. N. Wallis & Co (wallis.com) has 52 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Waiting for a refund for 2 weeks, emailed Julie in customer service team and the money was refunded straight away. Cheers Julie
By Eileen B.
Made a mistake with order and received prompt and efficient advice from customer service staff Sehrish, Hedsyle and Alfonso. Thank you for all your help.
By Liz K.
Had a problem with delivery - entirely my own fault. Response from customer services was brilliant - very speedy, helpful and very courteous. Thank you.
By Happy N.
Throughout, easy, straightforward ordering and return service. Query resolved via message service and polite efficient response by Jessie was appreciated
By Lily21
Unable to download a QR code to return my Wallis parcel and emailed Wallis customer services. I received a prompt reply from Ella along with a QR code. Excellent service
By Maria W.
An error on my part was quickly resolved by Christfel. Excellent service.
By SKE
I thought I had a problem with the payment part of the ordering process. I contacted Wallis very late on Sunday evening and Patricia responded very quickly indeed. I had been impatient and not waited long enough for processing. But Patricia was so polite, helpful and efficient.
By Mrs Keri L.
Excellent customer service from Julie in helping me to return some trousers.
By Patricia