Wag!Reviews of wagwalking.com

We are still looking for our dog. Our dog Buddy disappeared while being boarded by Wag! He went missing on 9/20 and as of today we are still frantically searching for him. Our whole family is so sad and we want our dog back. You can read about him on Find Buddy on Facebook. If you have seen him please call us!

Wag lost a dog and have done nothing to reconcile the situation. When confronted about their lack of help, they offered money to stay quiet, and when that was declined, threatened to sue for false claims that were never made. Utterly disgusting. I would not touch this company with a ten foot pole.

Lost dogs, no help, threats to owners if they don't stay quiet. DISGUSTING COMPANY. Your pets deserve better

The one star that they are receiving is because the walkers themselves are fantastic. I loved every single walker my pup ever had with WAG! over the past 6 months. The app and customer service, however, are awful. I have had over the past months three instances where the walkers schedule was not generated properly by the app and my dog was left without a walk. Luckily they have an "asap" feature to get someone over quickly, but it is heartbreaking to check your phone after a day of meetings to see that your walker did not arrive as scheduled and to know that your pup is at home suffering or have already had an accident in your house. Today the app mishap was for a scheduled boarding. I have already left out of town and did not get an update from the boarder as usual so I called. Long story short, there was a scheduling conflict but my dog's boarding got overlooked. My schedule on the app, however, said we were good to go so I didn't think to make other arrangements. It was late in the day and my dog luckily did not have an accident at home. But I had to scramble to find plan b care for my weekend away. I do not trust WAG! anymore. They need to step it up with their technology. They have some great walkers on their hands but are losing business because they can't keep their schedules straight. I really wished things had worked out, but I just can't chance it anymore. I need consistency and I need a guarantee.

Do not trust this company and IGNORE THEIR FIVE STAR REVIEWS! Wag are trying to flood this site with fake 5 star reviews of their service as an exercise in damage limitation after a spate of bad publicity. One of their sitters lost a lady's dog and then Wag had their legal team send her some horrible, cruel, threatening letters trying to force her to shut up about it. If you look at the dates and times of their 5 star reviews you will see that they are all posted in huge clumps within minutes or hours of each other on the same day. They are not real reviews and show just how dishonest and untruthful this company is. I would never trust my fur babies with them, never. EVER! Nasty nasty people. Their company has lost scores of dogs.

Wag is engaging in a massive cover up operation. Look through the reviews. There was an avalanche of sudden 5 star reviews yesterday. What, DOZENS of existing Wag customers all woke up yesterday and decided to leave positive reviews, all 5 minutes apart from each other? That's convenient. It's simple logic. A rush of negative reviews = something bad happened. A rush of positive reviews = Wag is trying to cover their tracks. Look up "Find Buddy" on facebook. Buddy the dog was lost under the care of someone from Wag and they are refusing to help the family, but DID offer them $2500 to not make this story public. It's absolutely disgusting. Wag does NOT care about your dog. They care about your dollar. BOYCOTT THIS TERRIBLE COMPANY.

They lose too many dogs

These people don't know how to run a business, the people they "hire" over the internet are untrained and loose dogs, and then Wag takes no responsibility for it. Hope to see a swift end to this company.