Wag!Reviews of wagwalking.com

They don't have consistency in what they say. Always changing the walker and makes for horrible communication etc...Not cheap for a walk and the people scheduling don't know what they are doing to please the customer.

I'm only basing my review on previous comments. As I have never used before. However, a red flag did go I up a when they asked for my credit card information before I actually had confirmation of my request. The reviews for the most part were very negative. For those reasons I did not book there. I am disappointed! I really thought I had found a reliable service for my beautiful 6 month old great dane. Does anyone have any suggestions for the last minute? Need help

Don't look at the 5 stars they are lieing. Putting reviews that are made up by them. This is a very dangerous company. Please don't leave your pet with them. They will not be reliable. They don't care about following thru with appointments. Can't confirms anything. Very rude. Please don't use this company!!!!!!!

Do not ever use WAG ever or risk a chance of losing your dog or your home. I have a regular dogwalker that I trust completely that walks my dog but she was away for a week and I needed someone to walk my dog. I am currently in the hospital and my BF works long hours so I decide to sign up for wag and put very extensive notes in the comment section about needing an experienced person walking my dog and the same person for the week I scheduled because he was not great around other dogs. The walker that came I thought was super friendly and took pictures etc and told me first day she had an incident where my dog jumped at a hanging leash and wouldn't let go of it in the elevator and she had to pull it away from my dog for about 5 minutes . She stated that's never happened to her before so I just chalked it up to a new Walker and li dog was antsy because he didn't know her. Next day she walked him I recd a text that she had an incident in the elevator again where he bit someone and everything went downhill from there . My dog has never had issues with both fa human ever . his regular walker would vouch for him as well as two of the fosters parents that worked with him prior to us rescuing him. We had sent him to puppy dog training for a week prior to all of this . No issues . Yes he's aggressive against other dogs but this was clearly notated . Needless to say communication between wag and the customer service was non existent . I had to call, text, email weeks on end befode they would finally return a call to tell me yes they would be responsible for the bills from victim, it took weeks before the bill was even paid after countless emails, phonecalls etc. in the meantime I'm still getting emails on schedule a free walk we want you back daily . 2 months later my apartment told me that I need to remove my dog off the the property because of this incident . They entire leasing office knows my dog and love him but once a report is made risk management deems him a risk so he's no longer welcome . So now 7 months into our lease we have to break the lease, pay tons of fees because wag did not send someone competent to walk my dog. I can not just give up my dog so now I have to move . Never ever ever use wag .

I scheduled a “constant care” pet sitting for my 3 month old puppy while I was away on business and my husband was working. We scheduled it about 2 weeks in advance and met our sitter and she was really nice. All seemed great. The day of the sitting, no one was there 30 mins after the scheduled arrival time. After calling customer service, I found out that my sitter had an emergency and cancelled that morning. No one from wag bothered to notify me. My poor puppy was in his crate for way longer than he should have been. After almost an hour of back and fourth from customer service, they finally sent someone over to walk my puppy for an hour. Luckily, I found a sitter on my own last minute to stay with him for the rest of the time. I would honestly NEVER use wag again. It’s so irresponsible to agree to care for someone’s pet, let alone a puppy, and cancel without any notification.

The reps at WAG are inconsistent & unprofessional. They never answer their phone, they text you a promotion stating that one of their walkers will be in the area & if I want my dogs walked, I answer YES & then they don't have a walker to walk my dogs?! Everyone gives me a different price for my 4 dogs even after I text many times trying to get an understanding of pricing. My first walk the walker never showed up or contacted WAG stating he was not coming. I spoke to a Manger & a Cust Serv Rep expressing my disappointment in how I have been treated & they read my texts of all the problems I had with them & not one was willing to comprise with me so that I stay as a Customer. I am going elsewhere, there are many companies that are better then WAG.

We have a puppy and they scheduled and confirmed our walks when we were at work and the walker never showed up. When i contacted them they never responded when I left a message. I texted them and finally they responded they found a dog walker 2 hours later to replace the person that never showed and offered no compensation. They are HORRIBLE do not use

I was attacked by a dog. Wag said that the they cannot confirm the dog is vaccinated as they claim when you sign up. Also they do cover any medical bills for my sprained wrists, scratches, and bites. Customer services says it is your responsibility that a dog attacks you and told me I shouldn’t file an animal report or police report, which is the exact opposite of what my lawyer said. This is an unsafe environment. Put your safety first.