Wag!Reviews of wagwalking.com

Took days to get back to me and when they finally did they already booked me with a random person. When I said that I never agreed to a booking, they then charged me a $25 cancellation fee and they never answer the messages. Don't use!

Worst customer support I've dealt with. Total scam. You can't reach anyone on the phone, I'm still waiting for a call back. Ask a friend to walk your dog, the percent they take is horrible! You can't even request a specific walker easily! Not worth it at all!

I had a wonderful walker but an absolutely terrible customer service encounter. My account was wrongly charged when I tried using my free walk and I was then told that there were two accounts under my name. Awhile ago I had made an account connected to my Facebook, an email account I no longer have access to, and I never used that wag account. I forgot the password and 3 months later made a new account to try out. Now I’m told I had to be charged for the “free first walk” and that I am no longer able to use any of their promotions or receive any credits in the future. If you don’t care about customer service, get your dog walked, but god forbid you need to get a hold of this company just expect an 11 minute hold time and then a rude employee yelling at you in a very condescending tone. Needless to say I won’t be using this app again and I don’t suggest anyone does.

If I could leave no stars I would. This is the worst company to work for. Sure, they have this handy app, offer a free walk, but the customer support for walkers is ZERO. The final straw for me was when I was bit by a dog and it took NINE hours for someone to follow-up with me, and then they said it was my fault because a 120lb 40 year old woman look threatening! What a joke!

Highly recommended to reftain So BAD. Avery young staff with not much experience with dogs.They are expert of giving you hard time and lot of daily anxious. They are suppose to be your sweet hearts pups responsible but they are not. The customer service is not communicative, they don't send you updates to let you know that the walk has been canceled and this happened regularly to stress you out while being unable to go and take care of your pup!! On top of that they charge you 10$ cancellation fee! The walkers usually don't pay attention to your notes. They try to charge you above the time you required, like they charge you 30m walk instead of 20m. Also they dont have enough walker available.

If you never have a problem or question Wag is great- just don’t expect customer to assist. Lots of last minute cancellations, auto-responses pretending to be human responses to customer service complaints, and absolutely NO assistance when your walker no shows. I do not recommend this company to anyone. Anywhere. Ever.

I tried wag for the first time and they let both my dogs loose. They didn’t use the harness provided and my dog was injured on the freeway...the day it happened they said they would reimburse me for the vet expenses but they have yet to do so. This may be getting legal. Don’t trust them in your homes, with your credit card information, but especially don’t trust them with your beloved pets. Don’t let what happened to my sweet 10 year old husky Nikki happen to your pet!!

My dog can’t stand on her back legs after her walk with David. I noticed fresh red wounds along with blisters and severely torn/scraped paw pads. When I asked David about this he simply brushed it off and said “oh that’s just how her paws are”. Her nails “grounded” down to the kwik with concrete residue all from what I am certain of being dragged on the sidewalk for an hour by David. He seemed annoyed that my dog wouldn’t walk and told me that he had ”encouraged her to walk” and that she only walked for the last half of the 1 hour walk. David stated that he carried her throughout the walk after I asked what he did when she didn’t want to walk. Looking at the pain and suffering my puppy is still going through leads me to think he was far from patient and didn’t carry her at all and his encouragement to make my dog walk was by dragging her for 1.8 miles! He also claimed that she “fell” into some bushes after I asked why she was full of twigs, trash and dry leaves. This is unacceptable! If there was an issue during the walk he could have called or texted me, I would have been more than happy to meet them and get my dog.