Wag!Reviews of wagwalking.com

My dog walker Ivan in Washington, DC was over an hour late with no “sorry” update or texts back giving a new eta. This was my first time using the service and it caused me to run late to a meeting. My goal was to be home for the first one since our dog is only 13 weeks old and I wanted to ask questions and see how it works. Will never use or recommend. Horrible first shot and won’t give Another

The customer service has no idea what they are doing and their supervisors are even worse. After a week and not being assigned a walker I got a text message saying that the walker will come the following day for a meet and greet to meet myself and my dog. I never got a response to my questions about the walkers name and what time they would arrive at my house. 18 hours later I got a random text asking how they could help me. I told them I want to know the name of the walker and what time they will come to my house to meet my dog and I. I was told I don't have a walker and there is not a meet and greet scheduled, but somebody would walk my dog on Monday (tomorrow). I asked how they would find a walker in 24 hours if they haven't been able to find one within the last week. they just said they would text me when they are assigned. I asked what they do when they can't find anyone to walk my dog and I'm at work depending on her to be walked and they said I would need to figure it out but my dog would be fine missing one walk. My dog is 7 months old and needs a walk during the day, which I am paying for. Customer service lies to customers and potential customers and nobody at the company actually does the work they are hired to do, at least from what I can tell. I would not trust one of their dog walkers to walk my dog after my experience with the company, I would not be trusting of them or confident they would actually show up and walk my dog. Worst company ever! Hire anyone but wag for your dogs!!!

This is by far the worst service I have ever received. I scheduled a walk and it confirmed a walker. The walker then proceeded to press “on my way” but never showed up. Wag had no idea that the walker never showed up and they weren’t able to contact the walker or me to make me awake of the situation. And this was five hours after the fact that the walk was supposed to occur. I’ve heard the app has glitches so I gave the service the benefit of the doubt, but once Wag was finally able to contact me I realized the extent of the situation. My dog was left alone for an extensive period of time with no communication from the walker or from Wag. DO NOT USE THIS SERVICE. HORRIBLE CUSTOMER SERIVCE AND INCOMPETANT WALKERS.

They are convenient when you need a dog walk. That's it. The app always has something wrong with it. When you call you're on hold forever. The app takes forever for it to confirm a walker. Sometimes I don't even know the walk has been confirmed until I get an alert saying my walker is on the way and it's not even at the time I originally scheduled it for. The delay overall through the app, and on the phone is insane. We have had our front door left unlocked - back sliding door unlocked and even doggy bags left in our kitchen trash can when there is a trash can right outside. Most recently - I was put down as a reference for a friend who applied to be a walker, WAG emailed me and I filled out some referral survey online and then it said I would be credited for "X" amount of walks but my account has yet to be credited nor can anyone on the phone help me. It's a new company, but WAG is lacking a lot of organizational areas and prompt replies right now.

A Walker showed up at my home, un-announced, not scheduled, and with no communication, rang bell and just walked in my home. This action is seriously unexceptible and not appreciated. The owner was very angry to find this young man in his home without permission. Unfortunate for Karma, but we must discontinue this service immediately. Angry owner

Seriously, the worst customer service I have ever encountered. My Walker left my lockbox open and my key was stolen. I had to get my locks changed. Was told I would be reimbursed. I was then promptly ignored for 2 months, despite repeated calls, texts and emails. I was not allowed to speak with a manager. Was repeatedly told one wasn't available. Was repeatedly told that one would call me back. Never happened. I finally gave up and switched to a different service. Please don't give these people your money !!

I posted a review on this place (Wag) a few months back. Horrible experience with them! If I could give them 0 stars I would. A few months back one of the so call "professional walkers" lost my puppy. I was lucky enough a very nice couple found my pup. The walker stayed with all my puppy stuff. I talked to Reyna (manager) and other staff about getting my stuff back. They offered me free walks and my money back in return I had to delete all the negative reviews I posted about them. They wanted me to sign a contract and then get my money back. obviously I decided not to sign the contract. I feel like people deserve to know how unprofessional and irresponsible these people are. It's been months and never heard from them. I wouldn't recommend Wag to anyone.

I signed up for an account in order to see the pricing. I didn't like the price, so I exited out of the website and that was that... so i thought. I proceeded to get multiple text messages per day which i tried to stop by texting "stop" (didn't work). I tried emailing support to cancel my account and stop the texts (didn't work). I finally found the link to cancel the account and did it right away (takes 2 business days to complete...). The most UNACCEPTABLE thing that happened was this morning when i received a message while i was at work letting me know that there was someone at my house trying to get in through the front and the back door. i NEVER signed up for this, i NEVER gave anyone permission to come to my house and try to open doors. I called costumer support to ask them what the heck happened and they kept saying "sorry for the inconvenience, sir".... this is NOT an inconvenience, this is a very scary situation to have a random person trying to open my doors when i am not home and never signed up for this.