Wag!Reviews of wagwalking.com

They canceled 4x in 2 weeks with no replacement. I will not use them again.

The walker incorrectly attached the lead and therefore choked my puppy for 1.5 miles. The “free” walk isn’t worth it if they use walkers who don’t know how to attach a simple head collar. I would have preferred him missing his walk than reading a report card telling me that he pulled the whole walk, but he will get better once he gets older. Blaming the puppy for your incompetence is obsurd.

Unreliable.

Never acknowledged my dogs walk. Never informed me that she would not be walked. Sent texts asking status got no response . Finally found number to call got woman on the phone very rude and unhelpful basically telling me my dog was out of luck.finally a girl responded at 4 to take dog out.,no concern from Wag or even an apology. I would not trust them with my pet again and if you care about your pet I would find another service. I am so done with WAG. Certainly not the company they advertise to be. Horrible!

My daughter signed up for a free 30 min walk. She was not going to be home however and wanted me to answer the door and give the dogs to the Walker. I informed her I was not going to be home so she needed to cancel it. The guy showed up early while I was downstairs changing and didn't hear the doorbell but heard my puppy barking. I headed upstairs and standing in my house was the dog walker. Apparently because no one answered the door he let himself in and could not understand why I had a problem with that. Just kept repeating well I knocked and nobody answered. Didn't you hear me ? Sooooo an unanswered door equates walk on in ? a stranger, someone I've never met in my life. He wouldn't get out of my house. I kept telling him to get out, he wouldn't do it. He actually said no I want to figure out the situation. To which let me break it down slowly for you ... you walked into my house without permission and now you're refusing to leave. There's nothing else to this situation that's it. He continues making excuses as to why it's okay that he let himself into my house all the while he has got the door open the same one he's refusing to walk back out of and my dog escapes. So now he ends up letting my dog out who will take off and does. At that point I really blow up. He is now out of my house and has the audacity to tell me I'm a rude bit. ch.....really? So what is the moral of the story? I'm not really sure except that even if I had ordered a dog walker 10 minutes prior to him being there , if I don't answer my door no one has the right just to walk in. The most concerning thing is he didn't understand that at all. And now I'm left with having to keep an extra eye on my home because I don't know what he might come back and try to do. And what if psycho boy is walking some dog for someone and decides he should just keep the dog or that they don't deserve to have this dog then what? Obviously these people are not screened and they're not going to be set up to be able to do that anyway heck I can't even find an administrator or someone to even verbally talk to about this.

HORRIBLE CUSTOMER SERVICE The dog walkers were good, one, Courtney, was FANTASTIC. My pup will miss her. But for some bank glitch my 24.00 payment was kicked back, despite being the same card that was on file without issue. Wag blew up my phone every two hours demanding payment. I was on a work deadline, and said I was concerned my bank would kick that back, they just hammered me for days for 24 bucks. Meanwhile, had a 4k dollar shed dropped off with a 500 dollar down payment, they said - yeah, call us with your credit card when you get a chance. Dramatically different approach to doing business. I won't use them again for this bs approach. I had three different people texting me about this damn 24 dollars, that was paid in full within 4 days of the walk! ABSURD.

I've been using Wag consistently since September of 2018 and they are absolutely terrible. I've had the pleasure of meeting some great dog walkers but ANYONE can be a dog walker.. experienced or not. in November of 2018, I had a walker unleash my dog in a public park with no gate. Of course my dog ran back to my apartment building and thankfully did not get struck by a car. When the dog walker caught up to him several witnesses stated the dog walker grabbed my dog by the neck and hit him. Witnesses also stated he was carrying him by the neck. My poor dog, who was a foster at the time, has not been the same since. My dog was a rescue who was left to die in the streets of Mexico and WAG employs people like this. The dog walker had the audacity to ask for a tip in the report card. I played phone tag with my case manager but eventually communicated with her via email. I was constantly promised $150 worth of credits. I never received those credits or any update about the walker. More recently, March 2019, a woman went out of her way to stop me on the streets and told me she witnessed a WAG walker chocking my dogs and saying "look what you made me do." Appalled because I had no way of finding out who this was. Every time I called they can never find my account. I'm always told this will be fixed and it never is. Another recent incident is when I requested a walk at 5pm. The walker accepted but needed a cover and it literally says in my notes 5:25 is the latest time to arrive because my leasing office closes then and they can only give out an extra key. The dog walker who accepted the cover gave an estimated time of 5:35 and the 4:45. I contacted WAG via text and got no response UNTIL THE NEXT DAY. I'm so sick of spending HUNDREDS of my money on this awful company. If you want BETTER customer service and TRUSTWORTHY walkers, use Rover! Their new on demand service has been great.

Horrifying experience! The dog Walker didnt clean after my dog at my apartment building's hallway. I got fined, received a very nasty letter from the board, and currently assessing if I can keep the dog. I felt so embarrassed and humiliated by my neighbors on my floor. Called the customer service and said someone will reach out within 24 hours and that did not happen. Called again, the person who answered had an attitude and told me that they will reach out within 48 to 72 hours! This is a scam, stay away from this horrifying and unprofessional service. It's just not worth the money.