Wag!Reviews of wagwalking.com

If I could give less than one star then I would. Never put the lock box on your door handle. You will not be able to remove it after an extended period of time. The lever inside freezes and eventually quits working. I’m being forced to buy a new door knob and wag won’t pay for it.

We were robbed by our wag walker. He had zero reviews, stole $600 cash, my watch, my wife’s priceless necklaces and our apt key. Wags response was to suspend him but nothing more. After getting our locks changed wag said they “might pay for the door lock” do not let these people into your home. There “insured” business is far from reputable. Take warning ⚠️

I am extremely disappointed with the service (moreover lack thereof) that I am receiving in Rohnert Park, Sonoma County. The past three dates that I have scheduled visits in the evening (not services, dates of services. There were more than one service per date), my services were either delayed by an hour or more due to one complication or another or, most recently (9/17), not confirmed or acknowledged by the company at all. As a fellow  provider of pet services in the industry, I know that the standard for care is much higher and I will be disapproving of your services to everyone I know. This is not the way to run a pet care business, and even in the hardest of times, I will no longer be looking to Wag for support, because the company cannot seem to provide it. I would ask for some sort of compensation for the inconvenience, but I do not want the credit for future walks that I am likely to be offered. My dogs have been failed by your company and I couldn’t be more frustrated. — Frustrated customer, Z. Patterson

Their website lures you there with the promise of articles, but the articles are quickly covered with a pop up that cannot be removed without signing up. This assures me that they are interested in marketing, not our pets' wellbeing.

Awful, they don't stand up to their "Promise" - the dog walker didn't show and I had to be the one to ask what was going on. The dogs peed on my carpet before I could get there to them. Wag went through this ruse of customer service priority service (I gave them a chance to make it right and pay for my carpet cleaning or a portion). I'm sure my review will be lost in the shuffle and it's not a big deal to them but if your dogs are as important to you as they are to me. Find someone else! Anyone!

Very disappointed and unprofessional! The walker name Kayley.K did a horrible thing to my baby. She didn’t know how to walk or handle the dog. I’ve been using the Wag for a very long time and this was the worst ever experience ever. My baby dog got sick and vomiting all day, couple days actually. Wag! never responded to my called or email couple days later and pretended that never happened. The girl useless inexperienced Kayley just doesn’t care about it. She OWED me an apology! I’m still waiting for the Manager response and how they handle and react to this! This girl ruined my time and wasted my money. I should have sued her! Watch out everyone for this girl Kayley.K!

Wow is all I can say!!! This app is horrible...takes your $25, and then due to the over saturation, you are unable to get a walk!! This app is based on a “lottery” of sorts... I have been part of wag since July and have yet to make one penny. I get hits all day to walk dogs and they all get taken by others. Go with Rover... you have one on one relationships with customer and you make more money!!! This app is a joke!!!!!!

They are IMPOSSIBLE to reach with interminably long waits on the phone. Yuck