Good app but could be improved
The app functionality is stable. However, the UI/UX can be improved. Some features are difficult to find. Also, some walkers have cut the walk time shorter than what I asked for.
By Gabrielle
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
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Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
The app functionality is stable. However, the UI/UX can be improved. Some features are difficult to find. Also, some walkers have cut the walk time shorter than what I asked for.
By Gabrielle
Happy with the service
By Joe
My dogs had great time with awesome walkers.
By Suna
Wag is a good service. Ii have only been home to meet one of the walkers so far, but she was great. All of the walkers have shown up as promised and left me great post-walk reports. I do wish some walkers would pick up the pace and cover more ground. My dog can definitely travel more than 1 mile in 30 minutes, and if I'm paying $20+tip, I would like him to.
By Thops
It's a very convenient service but the customer support isn't the greatest.
By Anonymous
Very convenient and I have only had one walker that I didn't like. Wag was easy to reach and they blocked him from my service. It's expensive but worth it when you can't get home to your pup!
By Linda
I've always had a great experience and my dog has been very happy. It's super convenient. Couldn't ask for more. The only thing I wish was that their pricing was a little more competitive.
By Sara
I loved the app and my walker was amazing. I think it's a little pricey, so I haven't used it much.
By shannon