Wag!Reviews of wagwalking.com

Several times now a wag walker has cancelled within 30 minutes of their scheduled arrival time, and wag has not notified us so our dogs are left with no walk. It puts us into a tough situation and we happened to discover no one showed up again tonight. Their customer service is terrible and unable to help if you call them. Will not use again.

Absolute trash of a company. I was a walker who was fired for having a dog slip it’s leash. I worked for free to get the dog returned safely to its home and I was still fired. Instead of allowing he to keep working for the company, they would rather employ thieves and dog a users.

My daughter was bit 5 times by a mixed dog the owners presented to be safe. Who the hell would allow there pit bull mix to go with a walker who’s just trying to make some extra money doing great at her job to let that vicious animal bite her? It’s beyond comprehension how horrible people can truly be. This Wag! Company needs to do a better screening these dogs and people. Really this company should have dog restrictions but like any other company this shade company is just interested in how much money they can make and not the safety of their walkers or they would have breed restrictions in place. SHAME ON YOU WAG!!!!!!!!!! I WOULD NEVER EVER RECOMMEND THIS PLACE TO WORK OR USE FOR SERVICE.

Wag is a truly poop company. They don’t care about their walkers in any way shape or form. Not only do they take 40% or more of the money from the walkers that owners pay to have their dogs walked. Obviously wag has to make its cut, but it is definitely at the walkers expense. Customer service is slow to respond if they even do at all. The customer service employees are very polite, that’s the one good thing I would say about Wag. I have had experiences with dog owners being very rude and berating me over messages and eventually got a bad rating. Wag did nothing to remove this unwarranted and undeserved review from the angry, childish owner. Wag also did nothing to resolve a poor rating I received when I ended a walk early after I was bitten by a dog. Apparently you are supposed to keep trying to walk a dog that is being aggressive and attacking a walker. I hope they have to file for bankruptcy soon. They are an immoral company.

Wag is a joke. Not sure where you live, but in SF they just don’t show up... obviously defeating the purpose of the whole thing since it ruins whatever event you were trying to wnjoy away from home. A free walk doesn’t make up for it. Figure it out Wag! Life is short without customers.

There is a Wag lock on my fence. I did not put it there and the company refuses to take responsibility to remove it or provide the code for me to remove. Why should I be forced to pay for the damage the company did to my property?

In the last month alone I've had 3 cancellations and a dog walker who refused to walk my second dog because of a mistake in billing. As much as I wanted to trust Wag walkers once they accepted the job, I've spent days needing to rush back from work early because of these last-minute cancellations, I missed most of a Warriors game because of a last-minute cancellation and have been left in a full day of "will they cancel on me" even after accepting the job 6 hours prior. Not a great experience and I'm not a bad tipper so not sure what's up. Need a trustworthy company that I can count on.

If I could give zero stars, I would. I received a call today that our walker had come to the house but our dog was not here. That the walker had gone through the house calling and searching for our dog, which is a Great Dane puppy weighing 110 pounds, so not easy to miss, and found no dog. Imagine how we felt as we both rushed from important meetings at work to battle 30 minutes of traffic in separate commutes only to arrive at home and find our puppy happy to see us home early. Wag's customer support offered a free walk, but could not explain what happened, and on further examination, we are not comfortable with the possibility that a walker could accept a walk, then cancel it, but now have access to our lock box codes, enter the house, and take our dog while we are at work. No amount of polite apologies from the hapless customer service representative can restore my faith in this service.