Wag!Reviews of wagwalking.com

Very briefly did dog walking for WAG! and I'm amazed that anyone sticks around for this company. They take 40% off the top, that's a scam right there, then you pay taxes, figure your drive time and post walk term paper you're expected to write for each client, and you end up with a little change in the end, unbelieveable. Just another garbage company.

The actual local walkers are fantastic! The actual Wag customer service are rude and act like they don’t have the time of day to help you. My concerns were answered with accusations and a smart tone. I feel if they focused more on customer service they would benefit. Before my interaction with Wag customer service I was telling all my friends and family how great they were. They were signing up and one of my friends even signed up to be a dog walker with Wag. To say I’m disappointed is an understatement. I am happy they showed me their true colors before I kept using them. I will be using Rover or some other dog walking service now.

This company is not worth you putting the well-being of your animals in jeopardy. Since signing up to have drop in visits for our puppy, I would say we have had one or two people cancel on us every single week. This week alone, we’ve had people cancel two days in a row. I even came home to poop in my apartment – which the person was supposed to clean up but clearly didn’t. Every single time we contact them, there’s always some excuse. In the case of me finding a poop in my apartment, Wag said that male walkers can’t be counted on to clean up as well. I mean what kind of double standard is that?! People who sign up to drop in on your dog or walk the dog don’t get fined money for canceling so people just cancel five minutes before they’re supposed to show up. Then you’re left scrambling to try to find someone while your dog has to pay the price as well. Save yourself the hassle and don’t use this company. And to startup people, start something like Wag to give them competition but make it actually work!

Wag does not handle customer service or dog safety issues well at all. I had an issue with a walker who dropped my keys through a hole in my deck because she took them with her (which she should not have done according to Wag policy). This meant she and the dogs were then locked out of the house, as was my dog sitter who was scheduled to stay with the dogs for the night (not through Wag). My dogs were also with someone I didn't know and not in my home while I was in another state. Incredibly scary! This error incurred $180 in total costs to me for paying my dog sitter, paying for overnight boarding at another facility, alternate food for my dogs and replacement keys. After an initial good and concerned call with someone who promised to make it right that day, Way made me contact them almost a dozen times for the next 6 weeks! They were repeatedly unresponsive to my email, and I had only one person to manage the process with, Rae, who never got back to me. When they finally decided to pay me AFTER 6 WEEKS of following up, they did it through a Bill.com app which they at first forgot to send to my email. Once the email was sent, I had to spend over 15 minutes logging into a app and giving them sensitive personal and banking information - they even wanted a SSN! Why can't you just use a normal electronic payment process like Zelle or Paypal, Wag?! Or send a check. Beyond frustrating, and I'll try to avoid using them whenever I can.

Don’t work for this company and don’t hire them. Save yourself the trouble and stress that their lack of responsibility can give you. Here’s why. In the state of California, Wag states that they are not liable for any damages or injuries caused to and by the customer and the walker. They not only provide terrible service by not helping an injured walker who walked and allegedly got bitten by my dog, they also refuse to help me as the customer get information to help with a claim that is now filed against me and my renters insurance. The walker had to cover her medical bills without any help from Wag and now we are dealing with this claim and wag has not gotten back to us to help with any questions. To simplify this, if you’re a walker who care about your liability and you’re a dog owner who wants to make sure your dog and you are insured in the event of an accident, FIND ANOTHER COMPANY who is more responsible and will provide detailed information regarding liability, insurance coverage and proper customer service!

Use Rover... Wag is Not Good- Sends different walkers every time so the initial meet and greet is pointless. Their app has a lot of bugs too making it very annoying. Use Rover. Way better.

Not even worth one star. I bought my mother in law six walks on Groupon as she is going in for heart surgery and thought this was the perfect gift so she can have peace of mind that her dog is being walked when my husband and I can't be there. After countless emails asking Wag why I can't upload the Groupon code onto her established Wag account, I was emailed to call in. My mother in law, being retired called and spent an entire hour on the phone, first they could not find her as they spelled her name wrong, then they said she opted for a free walk so if you sign up on the app and get a free walk, you cannot use Groupon. What kind of business is that? There was never a disclosure stating this I was floored that a supervisor could not offer her the six walks with the Groupon code or offer her the same six walks for the Groupon price. He pretty much dismissed her. Thanks WAG for stressing out our elderly mother in law about to have heart surgery. WORSE COMPANY EVER! I hope enough of us writing in can close down this place.

I would not recommend this service. We used Wag! for a while so that our Berner could get out during the day if we weren’t home and usually things went fine. However, soon after Christmas we were out for the day and scheduled a walk, when we returned from our New Years Day outing, my husband’s AirPods which he was gifted for Christmas were gone from the table where he had left them. We turned the house upside down looking for them as we were hesitant to accuse anyone of stealing. When we opened the app to get the walk report card from that day, the picture the walker had taken of our dog was in our kitchen - curious as the kitchen is at the opposite end of the house from the front door and the AirPods had been on the kitchen table. Wag! was extremely unhelpful and although they claimed to open an investigation into our case, they ultimately just asked the walker if she took them and she said “No.” they told us we did not have enough evidence to prove that the walker stole the AirPods and so we could not be compensated. Don’t risk it. We are certainly done using this service.