Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Great experience with walkers, a little of a struggle with the company's customer service but all in all a great experience. Fantastic real time updates, gps tracking, etc. Easy app, all the technology is great and clearly built to hypothetically not need the customer service team. All walkers have been great at communicating and helping us take care of our new little puppy as new dog parents!
By Rebecca
I LOVE Wag in concept and have had some great experiences with them. But I definitely think there are some kinks that can be worked out. I have had great experiences with them and only one bad one where the person showed up 45 minutes late. I wish we could choose the walkers or fit in more criteria on who to choose (i.e., within a certain mile radius to your house). I'll continue to use it because it's super easy and the customer service is good and the dog walkers are great, but I hope they can work out some of the kinks in the app.
By Kelly
My 2 furry ones love taking walks! Im not always able to take them. Thanks to wag! I can get them out to enjoy the day while im working! Price is not bad per walk per dog. I use wag! Almost every week now! Every walker that ive had was nice and so patient and kind with my 2 pups!
By Sg
I enjoy using wag to find reliable and last minute dog walkers. I like how all my walkers have ample reviews and videos. I also enjoy the tracking feature on the app and the cute videos/pictures they send you of your dog. It isn’t foolproof - I can’t use it if I’m not home. Even though they sent a free lockbox, I live in an apartment and the front door of the building does not have a code.
By Sophie
I think Wag is a great concept. I just find the app a little hard to navigate.
By Blaire
So far I’ve had only one bad experience where the walker didn’t show, but Wag was great and found me a new walker even though it turned out to be an hour late. Every other time has been great.
By Jill
I have used Wag about 10 times since gettin it in January and have been loving it so far! I only had 1 bad walker who showed up after 20 minutes and didn’t walk the full amount. It makes me suspicious of the others but it seems they have been good and patient with my pup! The app is easy to use though sometimes the wait for a walker is high around me.
By Mila
I’ve used other dog walking apps and struggled to get walkers when I need them. Wag is much better in my area, service has been responsive when needed, and my regular walker is amazing! There are a few buggy things about the app that could be worked out (trying to communicate with your walker, canceling walks, etc). But for the most part my experience has been amazing!
By Zach
