Wag!Reviews of wagwalking.com

You guys cancel memberships without any appeals process nor a follow up after pet owners spent hundreds of dollars on services and have been loyal costumers for years like myself.

The walkers consistently cancel at the last minute with no repercussions

We will not use Wag again. We used to use your services all the time. Over Christmas our dog was left for over 24 hours without going outside due to a walker cancellation. You reimbursed us for the one day of no walks, I think you should’ve reimbursed us for the entire time we were out of town due to neglecting our dog. We will definitely not be using your services again and I would appreciate the constant asking if we want to use your services to stop.

This is the second time I have booked a sitting for my pup and either the sitter barely spent any time with my dog or never showed up.

The worst dog walking company I have ever used.

Wag used to be pretty good, despite a glitchy app, but they have gone downhill for some time now. They keep doing updates, making things more complex, trying to sucker you into a premium account so that you don't pay all their new fees. I have used the same walker for two years, and now it's suddenly drama to book her with some new "fee negotiation" that she doesn't even want to use. As soon as my credits are used up, I will be delighted to say goodbye to Wag. My walker is also increasingly annoyed with them, so..... you can see where this is headed :).

My dog is socially awkward and extremely shy. You have to get down on the ground with her and some walkers have chosen to walk her down the stairs. The lady they sent was a few minutes late which is a pet peeve of mine but not the end of the world. I gave her the same information. She stood outside my front door making minimal effort to get my dog to go. It was so disappointing because just the day before the walker had gotten my dog to go 2.5 miles and then I get this lady who apparently wasn't interested in making any effort. The lady also did not let Wag! know that the walk had "started" so they sent another walker out who seemed much more with it but my dog was now in the house with me because first walker asked me to come get my dog from her at the front door. She had NOT moved at all. I still was charged for a walk. Just writing this again is getting me all worked up. I will not use Wag! ever again because of this poor experience and their website did not allow me any way to alert anyone or request my money back. Be very specific in what you need in a walker and know how to contact the business if you get a dud. This occurred about 2-3 weeks ago.

I had such a hard time getting people to show up on time. There were several times I would book and you would assign someone 20 min after the time I wanted and then it takes them an 30-60 min to show up. I would just cancel the walk. I am tired of wasting my time with them so I canceled the Wag member thing and hired someone directly that always shows up when I need them.