Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Love Wag. All of the walkers I’ve had so far have been excellent. It’s super easy to use and perfect for last minute needs or irregular work schedules (like mine). It’s a little more expensive than other dog walking services I’ve used, but worth it for the customer service and flexibility. I do wish it were a touch cheaper. Especially for 2 dogs.
By Betsy
Overall I am satisfied, but sometimes there is a delay in getting a response to telephone or text messages. Also the website is often not responsive and is difficult to navigate.
By Maria
Overall love the service. The app itself still has some bugs that need to be worked out. A couple times it hasn’t worked properly and caused some issues in my experience.
By Kyle M.
They are very helpful with issues and taking care of them swiftly.
By Marc
Wag makes it super easy to get a dog walker scheduled quickly and remotely. I've found their services to be reliable, their walkers to be great, and they offer a good amount of transparency on what's happening with your dog via the app. The pricing feels high compared to finding a walker on your own, but you pay for the convenience. The app also lacks in ease of use and features to be able to interface with your walker and re-schedule.
By DW
Pretty professional
By Michelle
Customer service is very good at returning messages through text messages if they cannot be reached by phone immediately. The mobile app still is a little glitchy and doesn’t have the full features of the online version so hopefully the mobile version can be enhanced more. Other than that, we are very satisfied with customer support and wag walkers.
By Shirley
Easy to use. Fast response time. Hope the app is more user friendly.
By Stacy
