Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Usually good - but sometimes the Wag person lies about when they show up. I have a camera in my room they are unaware of and I know they arent there when they say they are.
By Lauren
Response from Wag!· Feb 23, 2018
Hi Lauren, Thank you for your review. It is extremely important that your pups always get their full walk. Please reach out to and team and I directly at [email protected] so I can look into this for you. -Kelly
Wag provides a wonderful service, especially when you are too busy to do a ton of research on whether a pet sitter/dog-walker can be fully trusted with one's loved animals. I do wish their app had easier user-interface and was of higher quality.
By Paola
The app is not very intuitive especially arpund scheduling/the schedule, but the service is amazing
By Owyn
This is a great company and I hope they continue to expand their services as they grow! My first experience was not up to par but customer service was very helpful and went above and beyond to give me a great experience on the second walk. I would love for them to improve the user experience in their app, along with better graphics/design. There isn’t much functionally on the users end... I’ve had to contact customer service to change profile details along with home access info etc. the Wag! Lockbox is super convenient and communication with the walkers is easy. Overall I am very satisfied with Wag! and continue to use them regularly!
By Ariel
I have loved using Wag! Overall, I appreciate the accountability the app provides - you get to see in real time where your dog is being walked, when/where they do their business, and the total distance/time of the walk. I love getting a note from the walker afterwards to let me know how my pup did and it adds a bit of a personal touch. The only negative feedback I have regarding Wag! is the quality of the app and website. The platform they use could be more user-friendly with more features and options to see past walks, available walkers, etc.
By Charlie
It has been a big relief knowing we can get a walk for our dog should something come up or just to give him a little exercise. All of the walkers have been dedicated, responsible, and friendly. My only critique is that it takes longer than I would like sometimes to know if a walker will be confirmed. It makes it difficult to proceed with plans not knowing if I have to run home or not. But I think our area is growing and will get better in the future.
By Amanda
Great service. The only reason for 4 stars is you can't always get a walker when wanted.
By Michelle
Good but sometimes get texts saying walkers available for discount, then reply yes, and WAG texts back saying no walkers available... makes zero sense
By Karen
