Wag!Reviews of wagwalking.com

Requested a walk bc I had to leave the house for an emergency - not only was the money debited, but NO WALK EVER HAPPENED. Requested for 8. Moved to 9. Moved to 11....finally THIS MORNING I was told no walk happened. My last time using WAG

You have no business making potential clients think your going to be providing worry free services !!!! I subscribed to a premium service only to find that you couldn’t even find a walker to accept any of my walks!!! How is someone suppose to go to work everyday worry free knowing that they might not have someone come for their pet. It’s beyond unacceptable. And the run around from your customer service team is like nothing I have ever encountered !!!! Now I’m being told I will be issued credits instead of a refund? Seriously ? I PAID FOR A SERVICE YOU COULD NOT PROVIDE!!! WHY SHOULD I BE PENALIZED

Spent 30 minutes on the phone with customer service. No one could explain the charges on my credit card. Interesting that there is a billing customer service line that cannot answer basic questions about billing....

My walker was amazing. 5 stars. The service provided by wag support was awful. Impossible to reach anyone in any kind of reasonable time frame when I needed to reschedule. App kept taking me back to the review section. I was scheduled with a questionable walker for 2nd walk. And had paid for “top notch walkers”. Then when reviewing my walker, Brittany, was asked to help promote her to premium walker. She was the best thing about this service, but I feel your promotion is not honest.

TERRIBLE CUSTOMER SERVICE!! Wag has a "glitch" (their words) in the app which allows them to nickel and dime the clents to death! I have a reoccuring walk 3 days a week. If you need to cancel a day there is no way to do it. The app will cancel all your walks and then charge you a 1.99 fee to reactivate. One of the reps told me that Wag knows about this and will not change it. Avoid them! Too many other dog walkers out there to give them your hard earned money!

I used this service in the past with little issue, but it only takes one bad experience. A little over month ago I adopted a second pup. This was the first walk I scheduled for both the dogs together. And NO ONE was ever assigned the walk nor was I ever notified that no one would be assigned the walk. I walked the dogs late before I left home and came home to find my recent adoptee had defecated in his crate and was covered in urine and feces. I spent hours cleaning my animals because of course if it’s on one it’s on both and my home. I reached out to Wag customer service and they said “oops sorry, I guess no one was available. Can I schedule another walk for you.” I felt awful coming home to see the shape they were in. It was devastating.

My walker was great. The app, payment and all other navigation tools within the site need work. There is a delay with everything. I was charged twice. This has been corrected. I am now showing a past due balance. Truthfully, it’s not worth the hassle.

Had to leave town for a few days and scheduled walks each morning for my dog. I had so much trouble with the app that I ended up having to call and have customer service fix the scheduling and contact the walkers each day. A big headache should have gone with the doggie hotel. Also very expensive. If you need two walks a day, that's a potential $50+ charge/day. Hotel = $35-$50. Will avoid using it again.