Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 833 reviews with 1 star · Clear filters
Walkers did not show up My dog was left alone for over 24 hours and peed on our carpet. Wag did nothing to compensate.
By Erica D.
Response from Wag!· May 24, 2021
Thank you for the honest feedback. We'd like to look into your experience -- please send an email to [email protected].
Your second walker the first day I reenrolled after being away 4 years no showed. You charged my bank 4 charges for only one walk that took place. You will not take my calls nor respond.
By Lily G.
Response from Wag!· May 20, 2021
Hi Lily, thank you for feedback on your experience. Since you've been away, we have made a few changes. There is now a pre-authorization hold to the card on file, for an amount equal to the cost of the service being booked. It will appear as a pending charge on your bank account and will only be submitted as a charge upon completion of the service. If multiple services are booked, there will be a pre-authorization hold for each service. We understand that this was not the best experience for you and so if you would like to discuss it more with us, please do email us at [email protected]. Thank you!
I wrote another review on a terrible experience I had with Wag where the caregiver basically didnt show up and the Supervisor I talked to told me that Wag cannot guarantee the caregivers will show up.... this is me paying premium services by the way! I had a call from another Supervisor that told me the same thing, was very apologetic and gave my account $40 credit for my troubles.... as if the money would solve the fact that my dogs needed to go out and I was not home to take them! Today, I received an email from this site, Trustpilot stating: "wagwalking.com has flagged your review because they don't believe you've had a genuine experience with them."... really?? They gave me money to "go away" and then turn around and try to dispute my review??? Thankfully this is a serious site that asked for evidence which I gladly provided and they reinstated my review. Shameful behavior from Wag!!
By Mariela C.
The actual sitter was wonderful. Polite. Wonderful with pets. The app and reservation experience was awful. Arrived two hours late-after I called and texted to confirm. We received a $5 credit for our inconvenience Permitting reservations only in three hour blocks does not permit for accurate reservations or pricing. Edit: The response from Wag makes no sense and dies not apply. Sitting was confirmed by WAG customer support and contact was initiated to caregiver. If WAG prefers not to own up to schedule mishap delete the review
By Mario’s H.
Response from Wag!· May 20, 2021
We appreciate you taking the time to write a review and to provide your feedback. Overnight Care services are set up by selecting a 3-hour time frame for the start & end of the service. Communications with the assigned Pet Caregiver are available prior to and during the service, to be able to request for any specific accommodations that might be needed. Please note that not all accommodations are able to be met and often depend on the Pet Caregiver's availability. Thank you!
I set up my account, and after the visits were complete, I was recently told by customer service that they needed to charge me more because of something on their end. This is bogus, considering no one walked my animals. *UPDATED* I already had listed 2 cats in my profile... there are no dogs.
By Richard T.
Response from Wag!· May 20, 2021
Hi Richard, thank you so much for taking the time to leave a review. We apologize for any confusion, in looking at your account it appears there were a few Drop-In Visits with multiple dogs. These additional dogs were not added to the services at the time you booked. We adjusted these services to reflect the correct number of dogs in order compensate the Pet Caregiver accordingly. Again, we appreciate your feedback and if you have any questions please feel free to reach out to us via the Help Center in the app.
This can be a good service if you happen to find a consistent walker. However, the minute you book a walk, they put a tentative charge on your credit card. I’ve had far too many walkers cancel 30 minutes before a scheduled walk while I’m already at work. It’s then a pain to contact customer service and make sure they don’t charge you. They do not compensate you in any way if a walker cancels at the last minute. They also do not have a good system of screening walkers. I’ve had walkers accept bookings who live 40 minutes away-when the walker figures out where you live, they cancel and leave you stranded.
By Shawn B.
Response from Wag!· May 20, 2021
Thank you for taking the time to provide your thorough review. When a service has been requested, Wag! will make a pre-authorization hold to the card on file, for an amount equal to the cost of the service being booked. The pre-authorization will appear as a pending charge on your bank account and will only be submitted as a charge upon completion of the service. If no service was completed, the charge will automatically clear usually within 24 business hours [time may vary with banking institutions]. Pet Caregivers are provided an estimated distance to services, prior to booking the service, and are held responsible for checking that information. As some Pet Caregivers are willing to travel further, the option is available. We truly appreciate your feedback and are continually working to make improvements - we hope you might try us again in the future.
On the last walk, the walker did not follow my instruction on the path he should walk. To make matters worse, he only walked a short way from my house then turned around and walked back. Then the app showed he was staying in front of the house for several minutes not moving. I thought that was a failure in the app. When I went outside, I confirmed that he was just standing in front of the house, claiming the dog wouldn't walk further. Because I was there, there was not point having him take the dog further. So I ended up getting a 20 minute walk, but paying for 30 minutes. My effort to call customer service was pointless as they could do nothing and I couldn't get a refund. Second issue is that I will be quoted one price on the app, but when the walk is accepted, the price can jump higher. I'm stuck at that point because if I cancel, I get charged $5. I don't even get 15 seconds to decide if I want to continue with the order at the higher price. Although other walks went just fine, because of this last walk, customer service's inability to make things right by adjusting the charge, and the inability to cancel a higher-priced walk immediately after making the reservation, I will never use Wag again and will discourage other people from using it.
By Jo J.
Response from Wag!· May 18, 2021
Hi Jo, thank you for taking the time to provide a thorough review of your experience. We believe that there may have been a misunderstanding and think that there is something more that can be done regarding the service that you had. We would like to be able to dig into this deeper with you if we may, we would ask that you send an email from the one associated with your Wag! account, to [email protected]; this will allow us to go over your specific account details. Thank you again for providing your feedback, we truly appreciate it.
No dog walkers ever answer. Hours go by and still no confirmation.
By RSF
Response from Wag!· May 17, 2021
Thank you for taking the time to provide us with your review. We're sorry to hear that there appear to be limited Pet Caregivers in your area, availability can fluctuate. We would like to recommend reaching out to any of your Preferred Pet Caregivers to see if they have more flexible availability for the services that you need. Direct booking requests and chats can be sent to specific Pet Caregivers from the 'Past Caregivers' section of the app. We do hope that this information helps to connect you with a local Pet Caregiver who can meet your schedule requests. Thank you again for reaching out to provide your feedback.
