Wag!Reviews of wagwalking.com

They offer services they can’t fulfill. Maybe time to close down Wag in Florida.

Zero stars. Completely unreliable service. I scheduled two visits for my puppy. The first one canceled an hour before they were supposed to come and had no idea what I needed to do to reschedule. I had to chase down the solution through customer service. Second scheduled visit never confirmed and just disappeared off my schedule with no notice or text or anything. So we left our event early. I had already purchased the premium (only that morning) so I wrote customer service and asked to have a refund as I no longer want the service and hadn’t used it. They are refusing the refund me. They are offering me no financial recourse for the crap service I have received whatsoever. I’m so disappointed. Try before you buy. They probably have good walkers around but clearly not where I live. Now I am stuck with a year premium service that I can’t use.

Was horrible. They left my door open and unlocked. I cancelled my service immediately. My door was open and unlocked from 1~630 when I arrived Home. I called my walker and he was a complete a hole. I would never ever use this service again. Not ever.

Awful. Started last week. Was supposed to be Tuesday and Thursday. Tuesday they were already scrambling to get me a walker without a meet and greet and Thursday NO ONE SHOWED. When I talked to someone on the phone it sounded like calls are answered outside the country. I heard roosters in the background. I just lost both parents and needed a reliable company. Nope. Not this one.

Horrible service. My wagger (Giselle) left my dog alone for over 20 hours with no food, water or potty breaks. This is animal cruelty. Luckily, we have a ring camera at the door to know when someone is at our home or we would have never known. We had to remind her to turn off our lights in the house too. We contacted customer service to switch our wagger and they stated they couldn’t find anyone. I had to contact my brother to come let My dog out and when he got to my house after driving 30 mins to get there stated my key was gone. She took the key to my house!!! I sat on hold again and spoke to customer service letting them know this horrible dog sitter now took the key to my home and never returned. They contacted her and she stated she was across town with no ride and couldn’t bring it back until the morning. I could not believe this response. I had to call my landlord while I’m out of town to have him rekey my locks. They expect me to still pay this girl for her service. I’ll be disputing the charges with my bank. If you want to enjoy your vacation without having to worry about your pet while gone then stay away from this service!!!!

I used to love Wag but now EVERY TIME I BOOK the walker cancels last minute or no shows and I have to scramble to get someone to my house to take care of My dog. It’s not just once it’s EVERY time now and I’m tired of Wag being unreliable.

This place is terrible. They booked me without asking and then charged me a cancellation fee. Then said it couldn’t be waived. Thanks for responding but as I have previously stated I never chose a person to go with and if the app was clicked or gliched on my end on accident then I would think you would fix it and not charge someone $30, but what do I know maybe the $30 fees are how you make your money. Rover is a much better experience and doesn’t just respond and make empty promises but actually takes care of their customers. I also have given them a five star review

My dog was attacked by a dog being walked by a Wag! dogwalker. Wag! will not pay for the medical bills! Will not give me the name of the dog walker! Will not provide me with the insurance information! The dog walker had no training how to handle the dog attack. Train the people you hire!!! Pay the medical bills!