Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
I have used Wag when I used to live in New York City and had a great experience. My experience has just been ok with Wag in Florida. My original intent was to have the same walker three days a week but the walker kept rescheduling. Then got double booked with a walker in the same day through the system nothing I did. Just hasn't been going as smoothly as I would have hoped.
By Teena
Very good service. User interface could use some work (I have to exit like 8 screens at the end of the walk to get done with it)
By Shane
Wag has been very helpful in answering my questions. The only reason I didn't give a 5 star is because I didn't see where I can add credits without auto refill. I can't always refill with the amount they have.
By Annoymous
Response from Wag!· Mar 14, 2018
Hi there, Thank you for taking the time to leave us a review. To remove the auto-refill on your account, click the wag logo --> profile…--> settings (at the bottom) --> you will see it listed and can toggle the switch to turn it off. If you have any additional questions or concerns please feel free to reach out to my team and I any time at [email protected]. -Kelly
Great service, especially if you have an unpredictable schedule like I do. Almost all of the walkers are amazing, and it is relatively reasonably priced.
By Kristin
Response from Wag!· Mar 14, 2018
Hi Kristin, Thank you for leaving us a review. We are happy to assist with your schedule needs! If you have any questions or concerns please feel free to reach out to my team and I any time at [email protected]. Best,
Have yet to have any negative experiences with wag. The only thing I would change, is being able to communicate with preferred walkers directly. It’s tough to get the same walker. So lots of different people have access to my house and my pup meets different walkers often. He can’t get used to who’s going to walk him. It would be nice if somehow you could communicate with preferred walkers so he could have a relationship with a few of them rather than it being someone different everyday.
By Scott
Response from Wag!· Mar 14, 2018
Hi Scott, Thank you for the review! I completely understand that consistency is important for your pup. We do offer recurring schedules (these repeat each week with the same walker every time) and also have the feature to reach out to your preferred walkers before any others. If you would like to reach out to my team and I directly at [email protected] we would be happy to help assist you with this process. -Kelly
The app is great! I love that I get to see exactly where my dog is walking. The report card at the end of each walk is great! The only improvement I would make is the scheduling. If I want to add/change/cancel a walk I have to call someone. Making it available on the app would be more convenient.
By Kristy
Response from Wag!· Mar 14, 2018
Hi Kristy, Thank you for taking the time to leave us a kind review. I would be happy to look into your suggestion as you should have this feature available in your app. If you want to contact my team and I directly at [email protected] we would be happy to assist with this. -Kelly
I have enjoyed the dog walkers a lot! I just feel customer service could be more helpful.
By Alma S.
Response from Wag!· Mar 14, 2018
Hi Alma, Thank you for taking the time to leave us a review! We are always working to improve for you and I would be happy to look into any concerns you may have had. You can reach my team and I directly at [email protected]. -Kelly
It is new here. What the system does and how it works is cool. Just when life happens. There are bumps. Double booking is easy to do. It is hard to undo. It can cost the end user a fine of $10 fee. The reason for double booking is valid however difficult
By Caygee O.
