Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
the app could be a bit more intuitive. When trying to book during a busy time it would be nice to see schedule with openings so you can determine what works for you.
By Christine
Response from Wag!· Mar 16, 2018
Hi Christine, Thank you for your review! I would be happy to look into any feedback you may have in regards to the features you are referring to if you would like to contact our customer care team directly at [email protected]. -Kelly
There are a few glitches in the app that I believe needs to be reviewed. Otherwise fantastic service.
By Roxanne
Response from Wag!· Mar 15, 2018
Hi Roxanne, Thank you for taking the time to leave us a review. We are glad to hear that you are enjoying the service! Please feel free to email the customer care team directly at [email protected] with any feedback you may have so we can look into this for you! -Kelly
The dog walker that I use is absolutely excellent. The only problem is that my dog needs to meet the walker while I’m at home otherwise the walkers can’t get in the door. He barks his brains out. When I try to cancel the walk with my walker is not available, It’s a real pain to do. Other than that, the app is pretty user-friendly and I use it frequently.
By Mikey
Response from Wag!· Mar 14, 2018
Hi Mikey, Thank you for taking the time to leave us a review! I am glad to hear that you have found a wonderful match with your walker. If you would like to reach out to our team directly at [email protected] we will be happy to help you with the cancellation issue. -Kelly
My review would be 5 stars if it were not for some important features missing from the app itself. There is no way to request the same walker from the app. You have to call them and they send a link. They show you walkers in your area with bios but no way to select someone. Again you have to call. Usually a wait or they need to call you back. Defeats the “I need a walker now” option. My walker is great with my dogs. They love Dave!
By Sheila
I'm sure its the area I'm in, but occasionally I get very delayed service. Otherwise its great. My dog gets walked and I have more time to get things done, and the service regularly offers discounts.
By M.Guyton
Almost Perfect! I love the service. Just a couple of features that would make things a little better: First, I opened my account after my husband opened his so that we could be more flexible since our schedules change constantly. It would be awesome if I could have found the preferred walkers we were using on my husband's account so that I could save them on my account and I could have a better chance of being matched with a preferred walker. Also, if we could customize a tip instead of the standard percentages, that would be awesome.
By Pallavi
Good communication and customer service. The app doesn't always work right so I wish they would fix that and make it a little more user friendly.
By Danielle
Although a bit pricey, Wag is great. The company makes it extremely easy to communicate (text, etc.) efficiently and the GPS tracking for walks is such a great idea!
By Mary
