Wag!Reviews of wagwalking.com

Multiple cancels. Could not find replacement. No refunds or help. Had to cancel a trip early to get home and care for our dog.

Worst experience ever! It was my 1st time using this service & I will never use it again! My dog walker, Zachary, who came highly recommended was awful. He was consistently late, was not showing up at all when he was supposed to walk my dog- which was very cruel to my animal. He even delivered her to the wrong door in my building. He didn’t listen when I told him how to handle her walks & was insistent that he knew how to train dogs. I will never use this service ever again!! And of course Wag! could not find someone else, because it was the 4th of July weekend. Be careful who you trust your animal with.

booked 2 walks for a friday and 2 walks for a saturday. first guy broke the clip on one of the leashes, then canceled on us for the next day. second person was a no show. the replacement was an hour and a half later than the time i booked and only walked 2 of my 3 dogs. when i canceled the second day because the no show person was scheduled to come again and i dont want to hire someone who doesnt show up, the app charged me $5 for canceling lol. wont be using them again.

Bad app that protects walkers not customers. No show for my poor pets left for dead and no notifications of no being able to honor the appointment

I never signed up for premium account and yet i was charged. Didn't even have the app on my phone. I also was told I signed up for some form of vet mtg? that I too did not sign up for but was charged for. I'm told premium account is not refundable even though it's a fraudulent charge. I was told "we understand you didn't sign up for it but it's not refundable" ..... if they believe me that I did not do it then why is it non refundable. Sounds like a huge scam to me. I have reported this as fraud to my credit card company. I will no longer use Wag.

Just started using Wag. 2 out of the first 4 times I booked a walker, they didn't show up and my dog was left for HOURS. So unacceptable. I will never be using wag again.

Horrible app. Horrible, non existent service. Charged me and never got anyone to help. Avoid WAG!

I have used Wag for dog walks several times and they have been great. I decided to book someone to board my dog well over a week before my vacation. Night before, I ask for the person’s address. She asks why. I say because I’m bringing my dog to you? She says she was supposed to pet sit at my house. No. That wasn’t what I wanted or booked. I don’t feel comfortable with a stranger in my home. I point this out to her, she apologizes and says she is sorry for the inconvenience but she can’t board my dog. THE NIGHT BEFORE MY VACATION. Another person picked up the boarding for me at last minute. I complain to customer service about the poor service. They basically say “sorry! Thanks for the feedback! You can make this new person your preferred caregiver!” I have full confidence in the person who picked up the boarding request. But that isn’t the point. I have spent several hours with customer service, talking with the new person, etc. basically they offer me “5 wag credits” that doesn’t even add up to a walk. No. I’m going with Rover from here.