Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
I wish there was a way to request a certain walker first and only then if they weren’t avaible could do become available for other walkers?
By Danielle
Response from Wag!· Sep 20, 2018
Hi Danielle, Thank you for your review! We do have this feature available. If you'd like to reach out to our customer support team directly at [email protected] we would be happy to adjust this for you.
Wag helps me a lot as I work at night. Only thing I would like to see changed is potentially later walking times.
By Payton
Response from Wag!· Sep 20, 2018
Hi Payton, Thank you for the kind review and your feedback! I will share this with our team.
WAG walkers are FABULOUS! I have not had a bad encounter, maybe one questionable one, but nothing that set off red flags. Customer Service should take note of how great the walkers are. I have had walkers go above and beyond for me and my puppy, yet I can't get Customer "Service" to return one phone call or email. I love WAG for their walkers and question WAG for their "service."
By Melissa
Wag has been very easy to use and most of the walkers are great. There was an instance with one of the walkers we used going through the personal items of another customer. It appears this person has been let go.
By Stephanie
Response from Wag!· Mar 22, 2018
Hi Stephanie, Thank you for your kind review. An instance of a walker behaving in this way is something we take extremely seriously. Our Trust Team will be reaching out to you directly in regards to this experience. -Kelly
I really appreciate the great communication with Wag and the walkers have almost all been excellent. I have one complaint. The Wag "tracker". It consistently inflates the distance walked a great deal. For example, one walker took my dog a total of 4 blocks and it reported approximately a mile walk. It is very misleading. I did reach out and contacted the company and they said "thank you for the input" but did not explain. I continue to use Wag, but it is a constant irritant to read the supposed distance walked knowing it is inflated.
By Cindyann
Response from Wag!· Mar 22, 2018
Hi Cindyann, Thank you for taking the time to leave us a review. Communication is very important to us and we are glad to hear that you have had great walker experiences. We always want to ensure that your walks are accurately tracked. If you would like to reach out to our Customer Care team directly at [email protected] we would be happy to look into this for you. -Kelly
I love WAG but.... WAG takes quite a bit of time to find walkers, especially when you need a walker ASAP. Sometimes it takes about an hour to get a confirmation. I love the app, its great. I love receiving videos and a tracker during the walk. I love my dog walkers as they've all been quite friendly. However, the amount of time that it takes to receive a walker can be long.
By Valorie
Response from Wag!· Mar 20, 2018
Hi Valorie, Thank you for your review! We are so glad to hear that you are enjoying the app features. If you would like to reach out to our Customer Care team directly at [email protected] we would be happy to look into any previous wait times you have experienced. We always want to ensure that your pup gets taken care of as quickly as possible for ASAP requests. -Kelly
We love Wag! Wag is a game-changer. The walkers are great and the convenience is something I now can't live without. The only issue is the app. Visually and functionally needs updates. Way too many unnecessary elements which complicate simple steps. Processes timeout and make you start over. The app tries to do a lot of things but none of them very well. The company is poorly represented by the app -- please do a massive update!
By Meg
Response from Wag!· Mar 20, 2018
Hi Meg, Thank you for your kind review! We are so glad to hear of your positive experiences and appreciate the feedback as well. If you would like to reach out to our Customer Care team directly at [email protected] we would love to hear about any specific suggestions you may have! -Kelly
All the walks have been successful. My only gripe is scheduling is sometimes problematic. I'm given one walker, then I'm texted that they're not available. Then I'm texted that I'll be texted again and then I'm texted after I've gone asleep ....
By Sara
Response from Wag!· Mar 20, 2018
Hi Sara, Thank you for taking the time to leave us a review! We truly appreciate the feedback. Communication is very important to us and we definitely want to have it as streamlined as possible. If you ever need any assistance with booking in the future you can also reach out to the Customer Care Team and I directly at [email protected]. -Kelly
