Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Mostly good. A few issues but always get ironed out eventually.
By Ryan
Response from Wag!· Sep 21, 2018
Hi Ryan Thank you for your review! Please feel free to reach out to us at [email protected] with any questions or concerns you may have.
great service overall, need a better follow up system via text
By Wazi
Response from Wag!· Sep 21, 2018
Hi Wazi, Thank you for your kind review! We appreciate the feedback as well. If you would like to share any additional feedback regarding your experience please feel free to reach out to our team at [email protected].
Great service but there was a recent glitch— my dog went “missing” for over an hour; that is there was no record of the walk having been completed or a GPS location of where my dog was. The issue was handled with little empathy from customer service.
By Catherine
Response from Wag!· Sep 20, 2018
Hi Catherine, Thank you for your review. We are glad to hear that you are enjoying the service. I completely understand your concern with the recent glitch and our team will be reaching out to you directly to check in.
Absolutely love my dog walker, easy to book and great value for price. Wag's customer service can be difficult to get ahold of which is why they don't have 5 stars.
By Chelsea
Response from Wag!· Sep 20, 2018
Hi Chelsea, Thank you for your kind review. We are glad to hear that you are enjoying the service and appreciate your feedback.
Sort of prohibitively expensive. Some walkers are significantly better than others. No way to change your payment method once the walk has begun.
By Rebecca
Response from Wag!· Sep 20, 2018
Hi Rebecca, Thank you for your review. We appreciate your feedback. If you would prefer to only be booked with your preferred past walkers moving forward please feel free to reach out to our team at [email protected] and we would be happy to adjust this for you.
Walkers have been great. Customer service a challenge and in the event a walker has to cancel it is chaos.
By Daniel
Response from Wag!· Sep 20, 2018
Hi Daniel, Thank you for your review. We appreciate your feedback and will continue to work to become more user friendly for you.
Dependable, great walkers, poor customer service.
By Matthew
Response from Wag!· Sep 20, 2018
Hi Matthew, Thank you for your review. We are glad to hear that you are enjoying the app and appreciate your honest feedback.
Easy to use and walkers so far have been reliable and friendly. One star off because the app is super buggy. Hard to use, hard to see information about upcoming walks and inaccurate - doesn't upload for live walks.
By Jordan
Response from Wag!· Sep 20, 2018
Hi Jordan, Thank you for your review! We are glad to hear that you are enjoying the app and walkers. We also appreciate your feedback as we work to become more user friendly for you.
