Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Needs to offer more discounts! I am a frequent Wag user and I love it. But it would be nice to receive discounts occasionally for high usage customers.
By Laura
Response from Wag!· Sep 27, 2018
Hi Laura, Thank you for your review. We are glad to hear that you are enjoying the app and appreciate your feedback. We do offer different kinds of promotions so please continue to keep an eye on your email!
I've had great walkers with Wag usually. Now I've found one I've stuck too. Only issue I have is with the customer service. Took them forever to get back to me on an ongoing issue.
By Romesa
Response from Wag!· Sep 27, 2018
Hi Romesa, Thank you for your kind review. We are glad that you have found a great match with your regular walker. We are continuing to expand our customer service team to meet your needs. You can also reach us directly at [email protected] with any questions or concerns that you have.
Its very easy to use and convenient. Only one time I had a problem when I couldn’t get a walker until 3 hours later of my desire time. Which was frustrating l. But other than that it has been good.
By Anonymous
Response from Wag!· Sep 26, 2018
Hi there, Thank you for your review! We are glad to hear that you are enjoying the service. We appreciate your feedback and will continue to work hard to improve for you.
I have enjoyed Wag!
By Lauren
Response from Wag!· Sep 26, 2018
Hi Lauren, Thank you for your lovely review! We are glad to hear that you are enjoying the service.
Very convenient and so far walkers seem to be responsive and caring.
By Holly
Response from Wag!· Sep 26, 2018
Hi Holly, Thank you for your lovely review! We are glad to hear that you are enjoying the app and walkers.
Great experience using Wag so far, and their customer service team has always been really responsive. I'd give it 5 stars based on the people I've worked with so far, but the app can be really buggy and difficult to navigate sometimes, so I guess there's always room for improvement. Overall though, apps like Wag are a must-have for dog owners.
By Jordan
Response from Wag!· Sep 26, 2018
Hi Jordan, Thank you for your kind review. We are glad to hear that you are enjoying the service. We also really appreciate your feedback. If you ever have any additional feedback you would like to share please feel free to reach out to our team at [email protected] any time.
The only issue I had was when a walker cancelled a walk, wag wouldn’t gaurentee my dog would be walked. They offered a free walk, well that wouldn’t pay for a carpet cleaning if the dog decided to diarrhea in the house. I still haven’t received my free walk. I learned very quickly to continue with 1 walker! He has been great!
By customer
Response from Wag!· Sep 26, 2018
Hi there, Thank you for your review. We always want to do our best to ensure your pup is taken care of on time. I am glad that you have found a great match with your particular walker. I have also ensured that your account has been credited.
I have had a great experience so far. My main and only complaint is the lack of control of who is assigned to walk my dog if my preferred walkers are not available. I have had some walkers that I do not like when this happens and I do not like having so many people know our key pad combination.
By Kelsey
Response from Wag!· Sep 25, 2018
Hi Kelsey, Thank you for the kind review. We are glad to hear that you are enjoying your experience so far! We would be happy to add a setting on your account to only be booked with past preferred walkers if you would like. Feel free to reach out to our team at [email protected] and we would be happy to update this for you.
